A fast-paced and highly competitive industry, retail customers are demanding more than ever before from CX, expecting quick responses, politeness and short resolution times. It can be challenging to juggle the demands of increasing tickets, higher standards for agents, and obtaining actionable insights. Our new white paper takes a closer look at CX best practices for retailers. Download Future-proof your contact center for the next generation of retail CX to find out how to improve customer interactions, investigate gaps in the customer journey and easily monitor metrics.
Announced in June 2022, G2 – an independent research firm – has named Scorebuddy as a leader in its Contact Center Quality Assurance Grid Scores. The report evaluates providers in different categories, rated by users. Scorebuddy’s recent win means we are “highly rated by G2 users”.
“We are thrilled with our placement in the Leader Quadrant of the G2 Grid Summer Report," said Derek Corcoran, Founder and CEO, Scorebuddy. “From the very start, our platform has been designed for our customers. We help people save time, improve agent performance and enhance the customer experience. It’s really rewarding to be rated so highly for user satisfaction by customers who use Scorebuddy to reveal actionable insights and achieve their goals.”
Download the white paper: Future-proof your contact center for the next generation of retail CX.
“In a busy retail CX environment, it can be hard to know where to place your focus. Customers have demands and agents want a great contact center experience. No matter what your challenge is Scorebuddy’s leading contact center platform is designed to deliver the best possible retail experience.”
Easily monitor and manage incredible amounts of data every day. Get a full understanding of what your metrics mean and how to action them.
Create exceptional customer experiences and train your agents to show empathy at every touchpoint to deliver outstanding CX every time.
Better customer journeys
Growing businesses must innovate for always-on customer journeys. Delight your customers at every step of the way, with data-driven training and updates.
“Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.”Ron Tiesler, Executive Director, BenefitMall