| Features | Quality Assessment | Quality Assessment and Training | Quality Assessment and Analytics | Integrated QA Solution |
| Get Started | Get Started | Get Started | Get Started |
| Scorecards | ||||
| Calibration | ||||
| Compliance Reports | ||||
| Coaching and Goal Setting | ||||
| Self-Scoring | ||||
| Agent, Supervisor, and Manager Dashboards | ||||
| Multi-Tennat | ||||
| Root Cause Analysis | ||||
| Custom Reporting | ||||
| Data Export API | ||||
| Seamless Integrations | ||||
| QA Analytics Suite | ||||
| Preloaded Premium Courses | ||||
| Learning Management System | ||||
| Instructor-Led Training | ||||
| Webinar Integration | ||||
| Gamification | ||||
| Usage Reporting | ||||
| Course Library | ||||
| SCORM +xAPI Compatible | ||||
| Assessments & Quizzes | ||||
| Configurable Branding | ||||
| Pre-configured Dashboards | ||||
| Self-services AI-assit Topics | ||||
| Sentiment Analysis | ||||
| Configurable Reporting | ||||
| Customer Interaction History | ||||
| SSO Integration | ||||
| Multiple Data Sources | ||||
| Custom Data Source Integrations | ||||
| BI Integration | ||||
| SmartQA | ||||
| QA Assist | ||||
| Auto QA | ||||
| Voice |
