Call Center Resources | Scorebuddy

Scorebuddy Masterclass: Employee Appraisal

Written by Scorebuddy | Jun 2, 2026 12:25:49 PM

Performance reviews are a critical element for any organization. It helps boost employee product knowledge, increase agent performance and improve customer experience.

This masterclass will guide you through the advanced concepts of a Scorebuddy Appraisal, how it is aligned with the GROW coaching model, and everything you need to know about creating an appraisal. Join our masterclass and become a Scorebuddy Pro in no time!

During the webinar, we will cover:

  • Overview of an appraisal
  • The GROW coaching model
  • How to create an appraisal
  • Agent access to appraisals