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The accelerated shift to online trading over the past few years has made customer retention even more challenging. With competitors just a few clicks away, it’s never been easier to jump ship after a negative experience and, as research shows, customers aren’t willing to settle for less:

“60% of consumers say they would switch to a competitor after just one or two bad experiences” - Customer Contact Week Digital

To cement customer loyalty, you need to ensure that your online CX stands out in a crowded market. During this webinar, we will discuss the seven steps your organization must take to deliver exceptional online CX, including:

  • - Upgrading Agent Management Strategies
  • - Transforming CX to Meet New Expectations
  • - Understanding Customer Experience Trends in 2023

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