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Why Millennials Choose Chat over Traditional Customer Service 

Why Millennials Choose Chat over Traditional Customer Service 

Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..

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Are Spreadsheets Burning Call Centre QA Productivity

Are Spreadsheets Burning Call Centre QA Productivity

Time -- every business is (or should be) concerned with it. Working hard is important, but working smart, especially with your..

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A Fat Horse won't Win Cheltenham | Customer Experience Summit

A Fat Horse won't Win Cheltenham | Customer Experience Summit

 Attendees at CCMA's Customer Experience Leadership Summit were treated to a lineup of thought-provoking speakers who discussed..

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About Customer Experience Leadership at the CCMA Summit

About Customer Experience Leadership at the CCMA Summit

 

CCMA Ireland’s annual summit took place on the 14th of May in the beautiful surroundings of Killashee Hotel in Kildare. The..

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