In today's rapidly evolving digital landscape, driven by significant technological advancements and accelerated by the pandemic, consumers are increasingly gravitating towards digital channels for their shopping and service needs. This shift not only opens up vast growth opportunities for businesses but also introduces new challenges, particularly in the realm of customer experience. As digital interactions become the norm, customer expectations have soared. They now demand the same level of personalized service online that they would traditionally receive in a physical store setting.
According to McKinsey, a striking 71 percent of consumers expect companies to deliver personalized interactions, and a significant 76 percent express frustration when these expectations are not met.
To address these challenges and capitalize on the opportunities, our upcoming webinar will delve into the transformative potential of conversational analytics, generative AI, and a comprehensive QA platform. These tools are essential for crafting a seamless, omnichannel customer experience that meets and exceeds rising expectations at every interaction point.
Our key topics include:
- Addressing the Disconnect Between Online and In-Person Customer Experience (CX)
- Building and Scaling Conversational AI and the Implications of ChatGPT
- Utilizing CX Moments as Part of the QA Process
- How the PokerStars QA Team Is Improving Operational Efficiency With Scorebuddy
- A Big Prediction for an Unpredictable 2023
Join us to explore these critical areas and learn how to enhance your customer engagement strategies effectively.
Our hosts:
