No more jumping between screens. Keep all your coaching tools & data within your existing infrastructure and configure to fit your framework. Leverage QA data to ensure that every session has a definite purpose. Get full visibility into the impact of coaching on KPIs.
Easily identify development opportunities and deliver personalized, data-driven coaching. Create custom training journeys for each agent and run sessions online or offline. Link these sessions to specific behaviors and interactions to make them more impactful.
Assign follow-up tasks to reinforce the importance of continuous learning and boost agent engagement. Encourage collaborative agent-supervisor relationships via real-time feedback, detailed performance insights, and tailored coaching plans.
Replace ad hoc coaching with standardized workflows to ensure exceptional CX across every agent, team, and department. Proactively identify issues and take action before they can escalate. Unlock agent potential with GROW, OSKAR, and CLEAR coaching models.
No need for manual configuration. Quickly set up sessions using simple templates and deliver out-of-the-box coaching in just a few clicks. Spend less time preparing sessions and more time actually working with agents.
At Beachbody we manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly.
Quality Assurance Supervisor