Scorebuddy’s integrated coaching add-on slots into your existing quality assurance workflows seamlessly. There’s no need to tear down your infrastructure and rebuild with coaching in mind, you can simply integrate the coaching solution as part of your current QA operations.

The whole idea behind Scorebuddy Coaching is that it makes the QA-to-coaching feedback loop fast, frictionless, and more impactful. It enables you to quickly identify coaching opportunities during the evaluation process and create targeted coaching sessions in a couple of clicks.

Scorebuddy Coaching is part of our ‘Accelerate’ bundle—the most popular package with most Scorebuddy users.

For further details of the ‘Accelerate’ package, and our other bundles, please visit the pricing page here.

Our plans are flexible and catered to the specific requirements of each customer, so it’s best that you speak to a member of the team in order to identify the best pricing structure for your own unique QA needs.

Once you sign up for Scorebuddy Coaching, the set-up process is minimal. You’ll immediately have access to the coaching dashboard and you’ll be able to see the built-in coaching features during the QA evaluation process.

For example, if you’re evaluating a call and you see that the agent failed to greet the customer properly, you can click ‘Add to coaching’ beside the ‘greeting’ section on your scorecard and instantly create a targeted session for that agent.

You’ll also have access to built-in coaching templates like OSKAR, CLEAR, and GROW so you can get started with coaching right away.

Yes, of course. The entire Scorebuddy platform is configurable for the needs of enterprise organizations with complex structures and our coaching module is no different.

You have full control over how the coaching features are deployed and you can choose to use them (or not use them) wherever you see fit.

And, because coaching is integrated naturally in your existing QA workflows, it scales alongside your quality assurance function without any manual input from you, the user.