<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">

Get the QA Solution
That’s Right For You

Tailored plans that meet your QA goals

Foundation Entry Level

Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting 

 

  • Customizable Scorecards
  • AI Assistance
  • QA Workflows
  • Calibration Module
  • Agent Dashboards
  • Advanced Reports Suite
  • Root Cause Analysis
  • Compliance Reporting
  • Peer to Peer Scoring
  • Standard integrations 
  • Silver Onboarding
Request a price
Accelerate

Advanced QA solutions with AI Autoscoring and AI assist, coaching module and integrated business Intelligence (BI)

 

Foundation features plus...

  • AI autoscoring
  • 2,500 monthly AI scores included
  • Scorebuddy BI custom Dashboards
  • Multi Lingual UI 
  • In App coaching module
  • Dedicated Client Manager
  • CCasS Integrations 
  • Gold Onboarding
Request a price
Elite Advanced

Enterprise optimised solution with voice transcription, AI translation, advanced integrations and AI professional services

 

Foundation + Accelerate features plus...

  • Conversation Analytics  
  • 10,000 monthly AI scores included
  • AI Voice Transcription
  • AI Translation
  • Salesforce Integration
  • Open API Integration
  • Single Sign On (SSO)
  • Select Data Regions (EU, US, UK)
  • AI Optimisation Service
  • Platinum Onboarding
Request a price

Accelerate and Elite Add-Ons

Learning Management System (LMS) 
AI Autoscoring Credits 
AI Transcription Credits 

  • Scorebuddy allows me to quickly spot trends and areas for improvement within
    the team with its scorecards & analytics, enabling me to manage, coach, and improve my team.

    photo-01
    Leonie Cooper
    Sanlam Client Resolution Manager

  • Scorebuddy QA is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations. I am grateful to the dedicated team behind Scorebuddy who provides exceptional support, making a significant impact on Tide's experience by attending to us swiftly with a great sense of responsibility.

    silvana
    Silvana Vasileva
    Quality Assurance Team Lead, Tide

  • Partnering with a company like Scorebuddy has helped us accelerate our AI-first customer service strategy in the critical area of Quality Assurance. Scorebuddy’s commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom.

    1729789469962
    Declan Ivory
    VP Customer Support at Intercom
intercom sse airtricity allianz oxfam boohoo capitalone costco

Request a quote

You tell us what you need. We give you a tailored pricing plan.

FAQ

How does Scorebuddy pricing work?

Scorebuddy pricing is based on both the number of users and the package you choose:

 

  • Foundation
  • Accelerate
  • Elite

 

Each package offers a different level of functionality to suit teams of all sizes and levels of QA maturity.

Add-ons like GenAI Auto Scoring, AI Transcription, and our integrated Learning Management System (LMS) are also available.
Is there a free trial available?

Yes, a 14-day free trial is available so you can explore the Scorebuddy platform, test out different features, and see if it’s a good fit before you make any commitment.
What are AI credits, and how are they charged?

GenAI Auto Scoring and AI Transcription both operate on a credit system allowing you to choose how much AI automation you apply. For every interaction you score or transcribe, credits are consumed. There is a minimum number of credits included in the Accelerate and Elite packages. You can buy credit bundles based on your forecasted usage and we’re happy to help you estimate what you’ll need.
Do I need to commit to a long-term contract?

We offer flexible annual contracts. This ensures stability for your team and keeps costs predictable. Custom enterprise agreements are also available in certain cases.
Can I switch packages as I grow?

Yes, you can upgrade at any time to access advanced features like GenAI Auto Scoring, AI Transcription, or our integrated Business Intelligence (BI) solution.
Does Scorebuddy integrate with my existing tools?

Yes, Scorebuddy integrates with a wide range of leading contact center platforms, CRMs, and helpdesk tools. We also offer an Open API to support custom integrations.
Is onboarding and support included?

Yes, all packages include onboarding and customer support. Depending on your chosen package, you will have access to differing levels of support.

More comprehensive packages include a dedicated Customer Success Manager, training workshops, and priority support.
How do I get a custom quote?

Simply complete the short form at the bottom of this page and a member of the team will reach out to better understand your needs and tailor a package suited to your goals and budget.