Embedded AI: The Ultimate Solution for Automation and In-Depth Insights

Support your evaluators with GPT-powered AI assistance

AI Assist uses GPT to work alongside your evaluator, summarizing and scoring conversations on demand. Common attributes such as resolution, sentiment and empathy are instantly generated, supporting the evaluator with insights and reducing the time to score.

Support your evaluators with GPT-powered AI assistance
Save time by auto-scoring conversations using AI

Save time by auto-scoring conversations using AI

Create AI scorecards and use GPT to auto-score selected questions, removing hours of manual work and giving human evaluators additional context and guidance. Easily tailor AI scoring to align with your QA criteria by instructing the AI, assigning weightings and specifying answer formats.

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Uncover deep insights with AI scanning 100% of conversations

AI analyzes 100% of conversations, identifying reasons to call and highlighting opportunities to improve customer experience and service delivery. Automated sentiment analysis and topic detection discover patterns & trends you didn’t know existed.

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SB Uncover deep insights with AI scanning 100% of conversations-v2

Seamlessly integrate with your existing tools

Scorebuddy AI works with your existing tools, including Zendesk, Intercom, Salesforce, Genesys, and more. Expand QA coverage without disrupting your current workflows.

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Seamlessly integrate with your existing tools SB-v2

Automate and scale customer support with virtual agents

Revolutionize your customer support with Moveo.AI. Design, deploy, and manage virtual agents to scale operations and elevate CX. Powered by proprietary Large Language Models (LLMs) trained exclusively for customer service, Moveo's self-learning virtual agents deliver faster response times, advanced self-service, and multilingual, omnichannel support.

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From Our Customers

1657056670296 (1)

Scorebuddy allows us to deliver world-class service through our sales and customer service teams. 

Curtis Kershner

Director of Customer Success
AutoPay

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
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    As a contact center quality assurance manager, you’re constantly working to improve efficiency, increase productivity, facilitate growth, increase customer satisfaction, and build...

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    Generative AI has already disrupted many industries, including call and contact centers. They’re turning to AI-powered solutions to meet common challenges that are becoming more...

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  • What's the State of Call and Contact Center Generative AI?

    As customer expectations soar to new heights, traditional call center methods struggle to keep pace. Artificial intelligence is redefining how businesses interact with their...

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