Create AI scorecards and use artificial intelligence to auto-score selected questions, removing hours of manual work and giving human evaluators additional context and guidance. Easily tailor AI scoring to align with your QA criteria by instructing the AI, assigning weightings and specifying answer formats.
AI Assist works alongside your evaluator, summarizing and scoring conversations on demand. Common attributes such as resolution, sentiment and empathy are instantly generated, supporting the evaluator with insights and reducing the time to score.
AI analyzes 100% of conversations, identifying reasons to call and highlighting opportunities to improve customer experience and service delivery. Automated sentiment analysis and topic detection discover patterns & trends you didn’t know existed.
Scorebuddy AI works with your existing tools, including Zendesk, Intercom, Salesforce, Genesys, and more. Expand QA coverage without disrupting your current workflows.
Generate a quick summary of your manual evaluations in one click using GenAI. Save time on manual QA, ensure scoring consistency across different teams, and speed up the evaluation-to-feedback loop for agents.
Partnering with a company like Scorebuddy, has helped us accelerate our AI-First customer service strategy in the critical area of Quality Assurance. Scorebuddy’s commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom.
VP Customer Support
Intercom
