Use AI to Slash QA Costs and Deliver Consistent CX at Scale

Leverage AI-backed quality assurance to manage fluctuating interaction volumes, ensure consistent service quality, and keep agents engaged in the face of growing customer expectations.

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AI-Powered QA for Complex Retail Demands 

Tailored solutions for retail companies

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Challenge
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Solution
Managing fluctuating volumes & high customer expectations

Shifting seasonal demand, uncertain spending patterns, and changing interaction volumes make retail CX tricky. Customers expect instant responses, omnichannel service, and personalized experiences—but you need to keep costs down too.

100% QA automation with AI

Easily scale your QA up or down with GenAI Auto Scoring to tackle shifting volumes and cut costs in half . Analyze 100% of interactions to ensure consistent CX in uncertain periods. No more spending on new QA hires for seasonal spikes.

Ensuring service quality despite supply chain issues

A volatile supply chain means delays, miscommunications and rising costs--all of which damage CSAT. You need to investigate these disruptions, stay resilient, and minimize the risk of customer frustration and churn.  

Market-leading QA reporting and BI

Analyze 100& of interactions to identify service bottlenecks, agent missteps, and churn triggers. Use QA reporting and business intelligence to uncover insights into customer sentiment and root causes. Eliminate data silos to ensure agents are always fully informed.

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Keeping agents engaged to avoid turnover

An unpredictable industry, growing customer demands, and a lack of growth opportunities mean agents are stressed, burning out, and churning. they're expected to keep up with constant changes in product and policy, while still maintaining consistent service quality.

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Streamlined coaching backed by AI analysis

Use AI to accelerate the coaching process and deliver personalized agent feedback faster than ever. Empower your team with tailored coaching sessions so they're engaged and ready to exceed customer expectations. Get agents invested in a culture of learning and development.

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White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX

Want to turn emerging retail challenges into growth opportunities? Discover the steps to better operational efficiency, seamless omnichannel, and personalized customer journeys. 

Read it now

Our Track Record

How Urban Utilities Used Scorebuddy to Improve Business
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How Games 24x7 Boosted QA Productivity 20% with Scorebuddy
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How Tide Automated Quality Assurance and Improved Operational Efficiency with Scorebuddy
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How to Get Started With Contact Center AI: A 3-Step Plan

Want to cut your QA costs in half, eliminate hours of manual work, and uncover deeper insights into your business? Here's our 3-step guide to getting started with contact center AI. 

Download the eBook now

Expert Insights for Retail Contact Centers

All the latest in QA and the retail sector

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Call Center Quality Assurance Automation: How Does it Work?

Ensuring high quality service is essential, especially as customer needs become even greater. 93% of customer support teams agree that expectations are higher than ever. 

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How to Start a Virtual Call Center C-Suite Guide
11 Practical Ways to Improve Customer Satisfaction with AI

Artificial intelligence (AI) has revolutionized call centers, in no small part thanks to generative AI tools. 

Read more
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Retail Call Center Outsourcing: What are the Top Benefits? 

Call center outsourcing has long been a key part of the retail industry. It involves shifting customer service functions to external providers to manage customer interactions.

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Our Retail Customers

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Brilliant solution. Scorebuddy is easy to navigate and has vast tools that can be used to improve quality. Product is used on a daily basis and have found this product to be easy to integrate and implement into day to day. Never had any need to use customer support, trouble shooting is easy.

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Enterprise Retail Customer 

12 months ago we didn't have a quality programme, we created one with Google forms/sheets but it was very time consuming and not very interactive for the agents, Scorebuddy has solved this issue for us, providing clear scoring, coaching points and much greater levels of agent interaction, this in turn has seen an improvement in quality across the department. 

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Matt Anderson, Quality & Compliance Supervisor 

Great way to keep track of your quality. The best thing about Scorebuddy is that it helps you keep a track of your quality score and shows which areas you need to concentrate on if you are falling in a certain area.

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Enterprise Retail Customer

Retail partners

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FAQ

How customizable is GenAI Auto Scoring? Can you configure the scoring criteria?

Yes, every aspect of the AI scoring criteria is configurable. In contrast to the rigid limitations of other AI-powered QA tools, GenAI Auto Scoring puts the power of AI in your hands. You will have the ability to customize sections, questions, answers, comments, causes, tips, and more.

How much does Scorebuddy cost?

Details of our different plans are available here. You can view the features included with our Business and Enterprise plans, as well as details of optional add-ons like Scorebuddy BI, Scorebuddy Coaching, and our integrated, fully featured learning management system.

How does the trial process work?

You book a meeting and tell us about your needs and challenges. Using this information, we design a custom trial just for you. You'll have a dedicated account manager throughout the entire process and full access to our QA solution. At the end of our trial period, we'll catch up and see how it went.

Is Scorebuddy ISO 27001 certified?

Yes, Scorebuddy is fully ISO27001 certified. You can read details of our security and data usage practices here

Seamless integration with your existing toolsico-03

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