You can get started right away. We’ll provide onboarding and support to help get things up-and-running, but even without our input, you’ll have immediate access to a library of pre-built courses.

For best results, you’ll probably want to create custom courses and learning paths (your dedicated customer success manager can help with that) but even with minimal assistance you’ll be able to start training agents with the LMS.

The Learning Management System (LMS) is an optional add-on for customers who have signed up to either the ‘Accelerate’ or the ‘Elite’ package—two of our popular pricing bundles.

For full details of these packages, and other pricing options, please visit the Scorebuddy pricing page.

Our different plans are flexible and catered to specific requirements, so it’s best to speak to a member of the team to figure out the best package for your own QA needs.

Yes, of course. Scorebuddy LMS gives users the ability to create custom courses, materials, and learning paths to ensure the most relevant and impactful training for each agent. This ensures personalized feedback and learning experiences.

However, it’s important to note that the LMS also comes with a library of pre-built courses so you don’t necessarily need to create custom learning content if you don’t want to. The important thing is that the learning management system is flexible to meet the needs of different users.

As noted, our LMS offers extensive customization options. You can configure courses, materials, learning paths, and more to meet your own specific training requirements. This level of customization ensures that agents are receiving relevant, impactful training in a timely manner, which is critical for engagement and retention.

Additionally, the ability to link learning to QA results and specific conversations makes it much more compelling for the agent, as they can tie learning to their day-to-day work and see exactly how it supports their development.