The only QA platform with a fully featured, integrated, award-winning LMS. Link directly to your QA program to increase knowledge retention and help agents apply what they learn to their daily work. Cultivate a more efficient workforce and boost KPIs like CSAT, NPS, and first call resolution.
Adapt and expand to meet growing business needs and requirements. Add agents, build new courses, and create learning materials quickly and easily without having to invest in extra training software. Easily onboard users with clear instructions and a user-friendly interface.
Tailor learning pathways to meet individual needs, ensuring that agents have the necessary skills for success while also improving engagement and retention. Align course creation with business goals and measure outcomes with custom reporting to support decision-making.
Provide personalized, real-time feedback, facilitate collaborative learning, and offer career development opportunities to keep employees engaged. Provide agents and supervisors with a single view of all coaching moments for increased transparency and trust.
At Beachbody we manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly.
Quality Assurance Supervisor