Integrate Scorebuddy With the Tools You Already Use
Seamlessly integrate your current infrastructure with Scorebuddy to provide a more powerful single platform for your Contact Center
Harness the power of Scorebuddy's Quality Management within your Salesforce UI to evaluate cases and other objects. Deliver results to agents along with assocaited goals and coaching in their dashboards.
Connect your Zendesk Support instance to create targeted lists for evaluation and assign to evaluators for scoring. View the ticket, chat, email or social media conversation side by side with a scorecard on one screen.