Integrate Scorebuddy With the Tools You Already Use
Seamlessly integrate your current infrastructure with Scorebuddy to provide a more powerful single platform for your Contact Center
Harness the power of Scorebuddy's Quality Management within your Salesforce UI to evaluate cases and other objects. Deliver results to agents along with assocaited goals and coaching in their dashboards.
Connect your Zendesk Support instance to create targeted lists for evaluation and assign to evaluators for scoring. View the ticket, chat, email or social media conversation side by side with a scorecard on one screen.
Connect your Genesys Pure Cloud instance to create targeted lists for evaluation and assign to evaluators for scoring. View the chat, email or call side by side with a scorecard on one screen.
Use our Kustomer Connector to streamline QA evaluations across email and chat, report on performance and identify process or training gaps to facilitate continuous improvement.
Use our Freshdesk Connector to streamline QA evaluations across all Freshdesk Objects, report on performance and identify process or training gaps to facilitate continuous improvement.
Use our Five9 Connector to streamline QA evaluations across Five9 calls and emails, report on performance and identify process or training gaps to facilitate continuous improvement.
Use our Talkdesk Connector to streamline QA evaluations across calls, report on performance and identify process or training gaps to facilitate continuous improvement.
