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Integrate Scorebuddy With the Tools You Already Use

Seamlessly integrate your current infrastructure with Scorebuddy to provide a more powerful single platform for your Contact Center

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salesforce
Harness the power of Scorebuddy's Quality Management within your Salesforce UI to evaluate cases and other objects. Deliver results to agents along with assocaited goals and coaching in their dashboards.
zendesk
Connect your Zendesk Support instance to create targeted lists for evaluation and assign to evaluators for scoring. View the ticket, chat, email or social media conversation side by side with a scorecard on one screen.
genesys
Connect your Genesys Pure Cloud instance to create targeted lists for evaluation and assign to evaluators for scoring. View the chat, email or call side by side with a scorecard on one screen.
kustomer
Use our Kustomer Connector to streamline QA evaluations across email and chat, report on performance and identify process or training gaps to facilitate continuous improvement.
freshdesk
Use our Freshdesk Connector to streamline QA evaluations across all Freshdesk Objects, report on performance and identify process or training gaps to facilitate continuous improvement.
intercom
Connect your Intercom instance in a few clicks and let our AI analyse your Intercom conversations.
five9
Use our Five9 Connector to streamline QA evaluations across Five9 calls and emails, report on performance and identify process or training gaps to facilitate continuous improvement.
talkdesk
Use our Talkdesk Connector to streamline QA evaluations across calls, report on performance and identify process or training gaps to facilitate continuous improvement.
openapi
Our Open API will allow you to integrate with and push data to/from your CRM, BI and other Data Management tools.
dixa
Connect your Dixa instance in a few clicks and let our AI analyse your Customer Conversations.
helpshift
Connect your Helpshift instance in a few clicks and let our AI analyse your Helpshift Tickets.
livechat
Connect your Live Chat instance in a few clicks and let our AI analyse your Customer Chats.
csv
Take advantage of our Intelligent CSV import tool to integrate your data.

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