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Mitigate Risk With Compliance Monitoring, Audit Trails and More

Achieve Regulatory Compliance

Monitor agent compliance as consumer and data protection regulation requirements evolve.

Maintain a Compliance Audit Trail

Demonstrate to regulators how you are monitoring compliance breaches and reduce your risk profile and financial exposure.

Identify and Alert Compliance Breaches

Automatically track compliance performance and highlight failures as they happen. Alert managers of breaches in real time.

Track Compliance Performance

Monitor compliance performance at team and agent level with detailed reporting.

From Our Customers

Celina Perry

We manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly. Our agents can review their dashboards immediately, reviewing feedback and gauging where they stand against other agents in real-time. Another major benefit of using Scorebuddy is due to their extensive and unique compliance suite. Furthermore, the team at Scorebuddy has been incredible, as far as when we need to reach out, requesting any type of assistance with a problem. Everyone has always been very attentive, so that has been incredible.

Celina Perry

Quality Assurance Supervisor

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