Monitor agent compliance as consumer and data protection regulation requirements evolve.
Demonstrate to regulators how you are monitoring compliance breaches and reduce your risk profile and financial exposure.
Automatically track compliance performance and highlight failures as they happen. Alert managers of breaches in real time.
Monitor compliance performance at team and agent level with detailed reporting.
We manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly. Our agents can review their dashboards immediately, reviewing feedback and gauging where they stand against other agents in real-time. Another major benefit of using Scorebuddy is due to their extensive and unique compliance suite. Furthermore, the team at Scorebuddy has been incredible, as far as when we need to reach out, requesting any type of assistance with a problem. Everyone has always been very attentive, so that has been incredible.
Quality Assurance Supervisor