Every interaction brings fresh risk and responsibility around consumer privacy and data protection. Without a QA system to automate and track regulatory compliance, your organization is exposed. Scorebuddy reduces the chances of a breach by improving security standards and limiting risk.
An audit trail demonstrates your commitment to compliance, establishes the importance of adherence, and provides records for regulators. Scorebuddy is a central location to track scorecard evaluations and compliance breaches, ensuring that all data is available in the event of a compliance audit.
Compliance breaches are costly—financially and reputationally. To avoid repercussions, you need to be aware of breaches as soon as they happen. With Scorebuddy, you can track regulatory compliance across the entire organization, catch breaches in real time, and automatically alert relevant parties.
When an agent fails to comply with regulations, the whole organization is at risk of sanctions. With our customizable scorecard builder, you can design auto-fail compliance questions, ensuring that no breach goes unnoticed, and then provide targeted compliance training to prevent future breaches.
We manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly. Our agents can review their dashboards immediately, reviewing feedback and gauging where they stand against other agents in real-time. Another major benefit of using Scorebuddy is due to their extensive and unique compliance suite. Furthermore, the team at Scorebuddy has been incredible, as far as when we need to reach out, requesting any type of assistance with a problem. Everyone has always been very attentive, so that has been incredible.
Quality Assurance Supervisor