Scorebuddy BI (business intelligence) is the most extensive and flexible quality assurance reporting solution available on the market today.

Visualizations, chapters, pages, and dossiers—the building blocks that make up Scorebuddy BI—are all configurable to meet the unique needs of each user. This allows you to quickly and easily build custom reports and dashboards for specific departments and stakeholders depending on their individual requirements,

Yes, one of Scorebuddy BI’s defining traits is the ease with which users can export and share reports and dashboards. You can build and share any report, with anyone, in just a few clicks. That includes stakeholders who do not have direct access to Scorebuddy.

You can export your reports in Excel or PDF formats and then share with others. Or, if they prefer, they can subscribe to ‘dossiers’ which contain multiple reports. They will then automatically receive these dossiers on a regular basis.

Yes, Scorebuddy adheres to enterprise-grade security measures to ensure data privacy and user security. We have been ISO 27001 certified by a UKAS-accredited vendor, so you can have peace of mind that your data is being handled in the most secure fashion possible.

To learn more about the specifics of our security practices, please visit our dedicated security page.

Scorebuddy’s AI Auto Scoring solution allows users to automatically QA up to 100% of evaluations so, naturally, those users need a powerful reporting tool to make sense of such a volume of QA scores.

With Scorebuddy BI, you can easily organize and interpret these AI evaluation results regardless of scale or volume.

Find out more about Scorebuddy’s AI contact center QA solution.