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Become a QA Wizard with Scorebuddy Business Intelligence

Turn Complex QA Data Into Actionable Insights

Automate QA reporting to quickly uncover insights and share with anyone via intuitive dashboards and accessible visuals. Use multi-dimensional reports and filters to focus on the QA KPIs that matter most to your business.

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Turn Complex QA Data Into Actionable Insight
Create Powerful QA Reports in Seconds

Create Powerful QA Reports in Seconds

No more digging through data to pull the information you need—be your own data analyst and build custom reports in a few clicks. Export and share real-time insights with anyone, even if they don’t have Scorebuddy.

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Improve Efficiency and Reduce Costs

Spend less time generating reports and more time coaching agents, improving operational efficiency, and delivering positive customer outcomes. Use business intelligence insights to improve KPIs, boost CX, and deliver tailored agent training.

Improve Efficiency and Reduce Costs
Unify Your QA Data For Full-Context Decisions

Unify Your QA Data For Full-Context Decisions

Combine all your contact center QA data in one central hub so nothing slips through the cracks. No more jumping between screens, no more data silos, no more channel-hopping. Full-picture context for every business decision.

Get a Complete Overview of Every Interaction

Combine quality assurance data, conversational analytics, and interaction metadata on one platform for a 360-degree view of every single agent-customer interaction. Use this comprehensive overview to increase agent engagement and boost customer experience.

Get a Complete Overview of Every Interaction

From Our Customers

Veronika Halouzkova

Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use. Now at Ryanair we’re hosting over 800 agents with 60+ supervisors across 8 separate locations and nationalities. 

Veronika Halouzkova

Senior Customer Service Manager
Ryanair

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
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