Automate QA reporting to quickly uncover insights and share with anyone via intuitive dashboards and accessible visuals. Use multi-dimensional reports and filters to focus on the QA KPIs that matter most to your business.
No more digging through data to pull the information you need—be your own data analyst and build custom reports in a few clicks. Export and share real-time insights with anyone, even if they don’t have Scorebuddy.
Spend less time generating reports and more time coaching agents, improving operational efficiency, and delivering positive customer outcomes. Use business intelligence insights to improve KPIs, boost CX, and deliver tailored agent training.
Combine all your contact center QA data in one central hub so nothing slips through the cracks. No more jumping between screens, no more data silos, no more channel-hopping. Full-picture context for every business decision.
Combine quality assurance data, conversational analytics, and interaction metadata on one platform for a 360-degree view of every single agent-customer interaction. Use this comprehensive overview to increase agent engagement and boost customer experience.
Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use. Now at Ryanair we’re hosting over 800 agents with 60+ supervisors across 8 separate locations and nationalities.
Senior Customer Service Manager
Ryanair