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Resources

Ebooks, Case Studies, Guides, and Webinars

Call Center Decision Maker's Guide

Accelerate contact center quality improvements with the power of AI text analytics.

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5 Tips for Coaching Employees to Improve Performance Webinar

Coaching is one of the key components to improving the performance of entire teams. With the fast pace of industry changes and the almost monthly need for new skills, it’s essential that you help your team learn and grow regularly.
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Scorebuddy Masterclass: Employee Appraisal

Performance reviews are a critical element for any organization. It helps boost employee product knowledge, increase agent performance and improve customer experience.

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How to Unlock the Power of Learning within Your Organization

Creating a strong culture of learning and development in your organization is not only good for employees, it’s also good for business. A culture of learning empowers learners, as well as improving their performance. Yet, making the business case for investment in learning can be challenging, as it impacts on budgets, resource planning and technology.

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Scorebuddy Masterclass: Analytics and Reporting

If you can’t measure it, you can’t manage it! Check out Scorebuddy’s powerful analytics tool which allows you to spot trends and exceptions so you can manage, coach, and improve.

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How to Build the Ultimate Scorebuddy Scorecard Webinar

Everything starts with a scorecard! Scorecards are an essential tool for Call Center quality monitoring and allow you to monitor 100% of interactions with your customers. Join this webinar where we will show you how to build an effective scorecard for your business.

During the webinar, we will cover:

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New Agent Dashboard Deep-Dive

A deep-dive into the recent Agent Dashboard release, overview of the new features and benefits for agents.

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How Capital One's Team Uses Scorebuddy

An in-depth webinar with the Capital One team on how they have built out their QA infrastructure on Scorebuddy to deliver 

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Unlock the power of text analytics and transform your customer’s experience

Accelerate contact center quality improvements with the power of AI text analytics.

Download Now