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Resources

Ebooks, Case Studies, Guides, and Webinars

Permanent TSB Case Study

Permanent TSB is a leading financial services provider in the Irish market, offering a wide range of banking products and services.

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Urban Utilities Case Study

Urban Utilities is one of the largest water distributor-retailers in Australia, with over 1,000 employees serving customers across South East Queensland.

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NYCCBF Case Study

The New York City Carpenters Benefit Funds (NYCCBF) provides benefits to thousands of union carpenters in New York City under the collective bargaining agreement between unions and employers. The Fund Office employs nearly 100 people who work to properly administer the plans of benefits and deliver superior service to members.

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7 Steps to Better Online Retail CX

The retail market has seen significant change in the last three years due to clogged supply lines, increased costs, low retention of skilled workers, and increased demand.

Retail businesses find it challenging to meet these escalating demands and manage customer expectations simultaneously. In 2022, customers want a seamless, personalized interaction—every single time.

During this webinar, we will discuss the seven steps your organization must take to deliver excellence to your customer, including:

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Sun Life Video Case Study

Sun Life Financial Inc. is a Canadian financial services company; it is primarily known as a life insurance company. Sun Life has a presence in investment management with over CAD$1.3 trillion in assets under management operating in a number of countries.

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Red Cross Video Case Study

The British Red Cross Society is the United Kingdom body of the worldwide neutral and impartial humanitarian network the International Red Cross and Red Crescent Movement. The society was formed in 1870, and is a registered charity with more than 17,200 volunteers and 3,400 staff.

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Sanlam Case Study

Sanlam is one of the biggest internationally active insurance groups globally, with more than 100 years of history & 250 employees spread across several different business streams.

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The Echelon Group Case Study

The Echelon Group provides a variety of services to a multitude of companies. These companies range in sales & marketing to customer care. Through these day-to-day operations, they receive thousands of calls (inbound and outbound) daily among all the different programs. They currently have an employment base of 200-250 agents/management and have been in business for over 5 years.

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Call Center Decision Maker's Guide

Accelerate contact center quality improvements with the power of AI text analytics.

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