Call Center Resources

Join an intimate group of QA and CX leaders in London for coffee, pastries, and candid conversations about AI challenges, ...

Join a small, select group of QA and CX leaders in Dublin for coffee, pastries, and practical conversations about real AI ...

Independent research to shape your CX, QA, and contact centre strategy for the year ahead.

Global Insurance Leader Boosts Quality Scores 170% With Scorebuddy

Agent turnover remains a significant, often overlooked expense for contact centers. In this webinar, our specialists will discuss ...

Drawing on new findings from the latest Call Centre Helper survey, this webinar explores how contact centers are implementing ...

Credissimo Unifies QA + Performance Management with Scorebuddy. Credissimo is a leading FinTech company delivering online ...

When your contact center is growing fast — onboarding new clients, hiring at scale, or expanding teams — QA processes can ...

Black Friday preparations are already underway for QA teams. If you haven't started strategizing, your customers will make it ...

Resources