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Ebooks, Case Studies, Guides, and Webinars

Navigating the Future of Quality Assurance: 2024 Predictions

Quality assurance has never been more critical, and businesses are adapting to meet new challenges and opportunities. We will ...
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How to Use QA to Boost your Agent Engagement

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that ...
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Deriv Video Case Study

Deriv is a customer-focused fintech dedicated to offering accessible trading solutions to people all over the world. Learn how ...
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Coaching 101: Why Soft Skills Matter and How to Develop Them

89 percent of employees who fail within a role do so due to a lack of soft skills. Failure to develop key soft skills will limit ...
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FCA Consumer Duty: What You Need to Know and How to get Ready

Customer needs have always been a key priority for any successful financial services provider. With the arrival of the FCA’s ...
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Irish Regulatory Expectations in Financial Services

Putting consumers’ needs first has been a priority for most successful financial services companies.
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Tide Case Study

Established in 2015, Tide is the UK’s leading business financial platform. With a 10 percent market share and over 500,000 ...
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Unlock the Power of Data: Using Scorebuddy BI for Comprehensive QA Insights

Announcing Scorebuddy BI—the most comprehensive QA business intelligence solution on the market. In 2023, every organization ...
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ConnectPay Case Study

ConnectPay provides embedded finance with built-in compliance for online businesses. Holding an Electronic Money Institution ...
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