Resources

Accelerate contact center quality improvements with the power of AI text analytics.

Performance reviews are a critical element for any organization. It helps boost employee product knowledge, increase agent performance and improve customer experience.

Creating a strong culture of learning and development in your organization is not only good for employees, it’s also good for business. A culture of learning empowers learners, as well as improving their performance. Yet, making the business case for investment in learning can be challenging, as it impacts on budgets, resource planning and technology.

If you can’t measure it, you can’t manage it! Check out Scorebuddy’s powerful analytics tool which allows you to spot trends and exceptions so you can manage, coach, and improve.

Everything starts with a scorecard! Scorecards are an essential tool for Call Center quality monitoring and allow you to monitor 100% of interactions with your customers. Join this webinar where we will show you how to build an effective scorecard for your business.

During the webinar, we will cover:

A deep-dive into the recent Agent Dashboard release, overview of the new features and benefits for agents.

An in-depth webinar with the Capital One team on how they have built out their QA infrastructure on Scorebuddy to deliver 

Accelerate contact center quality improvements with the power of AI text analytics.