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Resources

Ebooks, Case Studies, Guides, and Webinars

Looking to 2023: Bigger QA, Better Service, Brighter Agents

Quality assurance is evolving. QA is no longer a performance tool alone—it’s an essential feature of best business practices. With this in mind, it’s important to understand how QA processes can be implemented within your organization to improve the overall experience for both agents and customers.

During this webinar, we will focus on three key discussion points:

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Moneyboat Case Study

Founded in 2015, Moneyboat is a direct lender offering small, short-term loans to customers throughout the United Kingdom.

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BenefitMall Case Study

BenefitMall provides employee compensation and benefits packages securely and efficiently using next-generation technology.

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Permanent TSB Case Study

Permanent TSB is a leading financial services provider in the Irish market, offering a wide range of banking products and services.

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Urban Utilities Case Study

Urban Utilities is one of the largest water distributor-retailers in Australia, with over 1,000 employees serving customers across South East Queensland.

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NYCCBF Case Study

The New York City Carpenters Benefit Funds (NYCCBF) provides benefits to thousands of union carpenters in New York City under the collective bargaining agreement between unions and employers. The Fund Office employs nearly 100 people who work to properly administer the plans of benefits and deliver superior service to members.

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Cementing Customer Loyalty: 7 Ways to Boost Online CX

The accelerated shift to online trading over the past few years has made customer retention even more challenging. With competitors just a few clicks away, it’s never been easier to jump ship after a negative experience and, as research shows, customers aren’t willing to settle for less:

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Sun Life Video Case Study

Sun Life Financial Inc. is a Canadian financial services company; it is primarily known as a life insurance company. Sun Life has a presence in investment management with over CAD$1.3 trillion in assets under management operating in a number of countries.

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Red Cross Video Case Study

The British Red Cross Society is the United Kingdom body of the worldwide neutral and impartial humanitarian network the International Red Cross and Red Crescent Movement. The society was formed in 1870, and is a registered charity with more than 17,200 volunteers and 3,400 staff.

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