Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now

    What Does Candor Mean for Call Centers? How to Embrace It

    Showing candor means being open, honest, and straightforward when communicating—even if that’s tricky sometimes. Demonstrating candor in your call center (and encouraging it among...
    Read more

    Why Debt Collection Call Centers Need QA + How to Do It

    Debt collection call centers are often the main connection between agencies and debtors, leading to...
    Read more

    How to Manage Call Center Stress: 7 Techniques

    If you type ‘call center stress’ into Google, you’ll face a ton of related search results like “I...
    Read more

    Use This Call Center Quality Assurance Checklist (With Template)

    Quality assurance (QA) is an essential part of any call center. It helps ensure service quality and...
    Read more

    What Is Automated Quality Management (AQM)? Call Center Guide

    Quality management has always been essential to maintaining service quality in contact centers,...
    Read more

    What is Customer Service Management? 8 Examples + Best Practices

    Customer expectations are higher than ever, and anything less than exceptional service is going to...
    Read more

    How to Start a Virtual Call Center | C-Suite Guide

    The numbers speak for themselves: since the pandemic, the percentage of paid remote work days went...
    Read more

    The Fundamentals of Contact Center AI Software + 9 Examples

    Running a contact center hasn’t ever been easy, but it’s become increasingly difficult in recent...
    Read more

    11 Practical Ways to Improve Customer Satisfaction with AI

    Artificial intelligence (AI) has revolutionized call centers, in no small part thanks to generative...
    Read more

    Why Private LLMs Are Better for AI Customer Service

    There’s been a massive shift in how we do business, thanks to AI customer service. The addition of...
    Read more