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    Call Center Metrics, Platforms and News

    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient resolutions, and impeccable service—and agents are expected to deliver every time....
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    Scorebuddy Coaching: The Next Big Step in Call Center QA

    Rising customer expectations, demanding performance targets, emerging new technology—working in a...
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    How Integrated Call Center Coaching Boosts Agent Engagement

    Swapping traditional coaching methods for integrated call center coaching brings a wide range of...
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    Call Center Outsourcing Costs and Benefits: Is It Worth It?

    Call center outsourcing is an increasingly popular way to deliver cost-effective customer support,...
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    Call Center Gamification: 7 Simple Tips to Boost Agent Engagement

    In the high-pressure call center industry, agent engagement is a persistent challenge. Reps are...
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    The 8 Best Ways to Use Call Center Sentiment Analysis

    Call center sentiment analysis is essential for fully understanding how your customers are feeling....
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    Why Quality Assurance Is Call Center C-Suite’s Secret Weapon

    We live in a data-centric world. From financial forecasts and interaction data to CRMs and WFM,...
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    Boost Call Center Agent Training with the Power of AI

    In 2022, the global AI market reached $136.55 billion. With such a rapid expansion of AI across...
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    How to Ensure Call Center PCI Compliance and Save Thousands

    In 2006, five major credit card companies established the Payment Card Industry Data Security...
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