In the final quarter of 2021, we proudly introduced a brand new Agent Dashboard on our Quality Management Platform, marking a significant enhancement in our service offerings. This innovative dashboard is designed to effectively display mentions for one-to-ones, evaluations, and more, providing a comprehensive view that enhances agent performance and engagement.
Key Features of the New Dashboard:
- Modern User Interface: The dashboard boasts a complete user interface re-design, offering a fresh and modern look that is both intuitive and visually appealing.
- Enhanced Functionality: It includes several new features that streamline processes and improve user experience, making it easier for agents to navigate and utilize the platform effectively.
We invite you to join our upcoming webinar, where we will delve deeply into the exciting new features and explore the numerous benefits this dashboard brings to agents. During this informative session, we will cover:
- Challenges in the Old Dashboard: Understand the limitations of the previous dashboard and discover how the new version addresses these gaps.
- Overview of a Tile-Based New Dashboard: Get acquainted with the innovative tile-based design that enhances usability and customization.
- Personalization Options: Learn how to personalize the dashboard to suit individual preferences and optimize workflow.
- Accepting Results and Requesting One-to-One: Discover how to efficiently accept evaluation results and seamlessly request one-to-one sessions.
This webinar is an excellent opportunity to gain insights into how the new Agent Dashboard can transform your quality management processes and elevate agent performance. Don't miss out on this chance to enhance your understanding and make the most of our cutting-edge platform.
Your Host:
Denise Gill
Customer Success Manager, Scorebuddy
