How to Implement Strengths-Based Coaching: Call Center Guide

 

The average annual contact center turnover rate is an eye-watering 60%.
Stress, demanding customers, poor work-life balance, and more contribute to attrition—but outdated QA approaches could be driving agents away too.
The QA landscape has changed.
Agents don’t respond to strict, metrics-only QA anymore; you must empower them with opportunities for growth and development.
Is it time to swap the stick for the carrot and embrace strengths-based coaching?

 

In this eBook, we explore the possibility:

• What strengths-based coaching is
• Why the language of QA has changed
• 5 practical steps to implement strengths-based coaching

Want to boost agent engagement and drive down attrition? Download the eBook now.