Derek Corcoran

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    6 barriers to ai contact centre qa blog thumnail

    6 Barriers to AI Contact Center QA + How to Overcome Them

    Manual methods for quality assurance can no longer keep up with the volume and complexity of customer interactions.
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    Why call monitoring software falls short without QA

    Why Call Monitoring Software Falls Short Without QA

    Managers and team leads can’t be present on every call to get a pulse on customer and agent...
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    How conversation analytics software brings depth to QA

    How Conversation Intelligence Software Brings Depth to QA

    Today’s contact centers depend on more than just call recordings and post-interaction surveys....
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    How to make customer satisfaction surveys fair for agents

    How to Make Customer Satisfaction Surveys Fair for Agents

    Customer satisfaction surveys (CSATs) are incredibly helpful tools that measure how well your...
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