What’s New?

Explore all of the latest features and tools available in Scorebuddy.

All Updates & Releases

September

AI Score Summary

AI Score Summary allows your evaluators to use Scorebuddy GenAI to generate comments for the scorecard Summary Comment field which summarize the agents performance, based on Answers, Comments and Causes.

New release September

AI Agent Buddy

AI Agent Buddy allows an Agent to request a GenAI summary of their performance, straight from their Dashboard.

New release December

AI Agent Dashboard

The AI Agent Dashboard allows Agent's to see those scores created for them via Scorebuddy GenAI. They may also query and leave feedback on these scores

New release December 12

AI Score Filters

Clients using our Gen AI Auto Scoring services may now create lists of interactions based on the way that Gen AI has scored them in the past.

New release December 12

GenAI Assist

GenAI Assist uses the power of AI to give a summary of agent performance which human Evaluators can use to increase their accuracy and efficiency when scoring