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Customer Testimonials
How Intercom Automated QA & Boosted CSAT With Scorebuddy
How Games 24x7 Boosted QA Productivity 20% with Scorebuddy
How Citizens Information Phone Service Used Scorebuddy to Simplify the QA Process and Improve Quality Scores
Customer Testimonial Video: Deriv
How Tide Automated Quality Assurance and Improved Operational Efficiency with Scorebuddy
How ConnectPay Used Scorebuddy to Boost Agent Performance and Mitigate Compliance Risk
How AutoPay Used Scorebuddy to Establish Accountability and Deliver World-Class Service
How Premia Solutions Used Scorebuddy to Streamline QA and Improve Agent Training
How Moneyboat Used Scorebuddy to Increase Agent Engagement and Win Awards
How BenefitMall Created an Effortless Customer Experience With Scorebuddy
How Permanent TSB Used Scorebuddy to Streamline QA and Improve Agent Performance
How Urban Utilities Used Scorebuddy to Create a Comprehensive Quality Assurance Framework and Boost Team Morale
How the NYCCBF Used Scorebuddy to Track Performance, Motivate Agents, and Boost Productivity
Customer Testimonial Video: Sun Life
Customer Testimonial Video: British Red Cross
How Sanlam increased the quality of their client resolution center & customer satisfaction with Scorebuddy
How The Echelon Group increased employee engagement with Scorebuddy
Case Study - TomTom
Case Study - 5CA's
Case Study - Tucows
Case Study - Beachbody
Case Study - WWF
Blog Articles
30 Important Call Center Job Interview Questions and Answers
7 Companies Known for Having the Worst Customer Service
The Best Call Center Coaching Feedback Examples To Use
12 Call Center Agents Strengths and Weaknesses
20 Call Center Contest Ideas for Boosting Morale
Use This Call Center Quality Assurance Checklist (With Template)
Lista de los 11 mejores libros sobre atención al cliente
How to Use Call-Closing Statements to Transform Your Call Center Customer Experience?
10 Call Center Training Games To Boost Employee Engagement
This Call is Being Recorded For Quality Assurance: Why?
8 Hard Skills for Customer Service + How to Develop Them
How to Design and Build an Effective QA Scorecard
15 Proven Strategies for Call Center Cost Savings in 2025
What Does Hang Up the Phone Mean? Why It's Important
Customer Service Performance Review Phrases and Examples
How to Set Call Center SMART Goals with Examples
6 Call Center Quality Monitoring Best Practices to Follow
What Is an AI Call Center? 9 Powerful Use Cases
What Is Customer Rapport? 8 Tips on How to Build It
5 Tips to Reduce Dead Air in Call Centers
11 Reasons Why QA Is More Important Than Sales
12 Call Center Outsourcing KPIs You Need to Focus On
The Best Cold Calling Scripts for Call Centers: 14 Examples
How to Analyze Contact Center Quality Monitoring Reports
First Call Resolution: What It Is and How Do You Measure It
The Best Countries to Outsource Your Call Center to Now
Contact Center Coaching Techniques: 9 Strategies To Use Now
How to Boost Call Center ROI With Quality Assurance: 3 Ideas
The 8 Most Important Call Center Compliance Trends for 2025
Mastering Call Center Management: Training, Courses, and Strategies
What is Call Center Screen Recording? + 5 Big Benefits
eBooks
Playbook: How to Build an AI-Powered Call Center QA Program
How to Build Customer Trust in the Age of AI
How to Implement Strengths-Based Coaching: Call Center Guide
How to Get Started With Contact Center AI: A 3-Step Plan
How To Balance Call Center Cost & CX At Scale
How to Be a Better Evaluator: 8 Ways to Use AI for QA
9 Practical Ways to Use Generative AI for Contact Centers
Call Center Decision
Maker's Guide
Unlock the Power
of Text Analytics
The Ultimate Guide to Creating an Effective Omnichannel Customer Experience
The Ultimate Guide to Call Center Quality Assurance
Actionable Ways to Improve Call Center Customer Experience & Customer Service
Call Center Soft Skills Guide: How to Hire & Train Agents
Gap Analysis for Individual Training in the Call Center
Why Spreadsheets Are Hurting Your Call Center QA + How to Upgrade
How to Evolve Your Call Center QA Framework: A 3-Step Guide
How to Use QA to Improve Call Center Customer Experience & NPS
The QA Leader’s Guide to Agentic AI in Call Centers
How to Survive Black Friday: The QA Manager’s 7-Step Guide
Free Tools
QA Checklist Template
Call Center QA Scorecard Template
Call Center Compliance Checklist
The State of Call Center Quality Assurance
Call Center Coaching Plan Template
Checklist: Is Your QA Team Ready for Black Friday?
Interactive Call Center QA Software Demo
Interactive Call Center QA Software Demo for Evaluators
Quiz: Will Your Support Team Survive Black Friday?
Integrations
Genesys Integration
Intercom Integration
Amazon Connect Integration
Salesforce Integration
NiceCXOne Integration
LivePerson Integration
Kustomer Integration
Freshdesk Integration
Zendesk Integration
Aircall Integration
Five9 Integration
Talkdesk Integration
OpenAPI Integration
Dixa Integration
HelpShift Integration
LiveChat Integration
CSV Integration
Assembled Integration
News & Press
Contact Center QA Leader Scorebuddy Appoints Claire O’Rourke as Chief Revenue Officer
Scorebuddy Achieves ISO 27001 Certification, Launches Trust Centre
G2 Recognizes Scorebuddy as Enterprise Call Center QA Leader
G2 Report Spring 2025: Scorebuddy a Leader in Call Center QA
Scorebuddy Named in G2’s Top 50 Customer Service Software Awards
Scorebuddy & Intercom Partner to Enhance QA and Support with AI
G2 Names Scorebuddy Contact Center QA Leader in Winter Report
QA Leader Scorebuddy and Genesys Accelerate Growing Partnership
Contact Center QA Leader Scorebuddy Receives €5 Million Investment from Foresight
10 in a Row: Scorebuddy Named G2 Leader for Contact Center QA
Scorebuddy Launches Ultra-Configurable GenAI Auto Scoring Solution
New Summer G2 Report: Scorebuddy G2 Leader for Ninth Quarter in a Row
New Spring G2 Report: Scorebuddy Leads in Contact Center QA
Scorebuddy and Moveo.AI Partner to Add AI Virtual Agents to Contact Centers
Scorebuddy Named 'Best Software Company' in Latest G2 Awards
New G2 Report: Scorebuddy a Leader in Contact Center QA
G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance
G2 Summer Report: Scorebuddy a Leader in Contact Center Quality Assurance
G2 Report Names Scorebuddy Leader in Contact Center QA
G2 Names Scorebuddy a Leader in Contact Center Quality Assurance
Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance
Scorebuddy Leads the Way in G2 Market Leaders for Contact Center Quality Assurance
International Website Versions
Scorebuddy in English
Scorebuddy auf Deutsch
Scorebuddy en Español
Scorebuddy en Français
Scorebuddy em Português do Brasil
Whitepaper
Future-Proof Your Contact Center for the Next Generation of Retail CX
Counting the Cost of CX for Financial Services Contact Centers
Comparison Pages
EvaluAgent Alternative for Quality Assurance
MaestroQA Alternative for Quality Assurance
Best Zendesk QA Alternative for Quality Assurance
Best Playvox Alternative for Quality Assurance
Partner Pages
Scorebuddy & Intercom: Automation-Driven QA
Scorebuddy & Five9: Human Experience With AI
Scorebuddy & Talkdesk: Drive Growth With AI
Scorebuddy & Genesys: Adding GenAI to QA
Scorebuddy: A Dedicated QA Partner for Enghouse
Webinars
Integrating AI with Human Expertise: Delivering Better Customer Service
Continuous Learning: Strategies for Upskilling Your Contact Center Agents
3 WOW Moments to Elevate Your Contact Centre Coaching
Beyond The Hype Cycle:
2025 Predictions for Contact Center QA & AI
Maximizing ROI from Your Quality Assurance Investment
Reimagining CX:
The Future of Quality Assurance in Contact Centers
1 Million AI Evaluations:
What We Learned
Orchestrating Excellence:
The Symphony of Customer Experience
5 Tips to Improve Coaching in your Contact Center
Adapting Support Operations
to an AI-first World
The Future of AI in Customer Experience: Insights from Industry Leaders
Positive QA: How to Embrace Strengths-Based Coaching
2024 Update: How to Manage the Quality of Customer Care in Financial Services
Automating Your Contact Center: Practical Ways to Make AI Work
Learning & Development in 2024: AI Coaching and Developing New Skills
New Year’s Regulations: Why 2024 Is the Year of Compliance
Navigating the Future of Quality Assurance: 2024 Predictions
How to Use QA to Boost your Agent Engagement
Coaching 101: Why Soft Skills Matter and How to Develop Them
FCA Consumer Duty: What You Need to Know to Get Ready
Irish Regulatory Expectations in Financial Services
Unlock the Power of Data: Using Scorebuddy BI for Comprehensive QA Insights
Making a Difference: Confidence & Compliance in Healthcare Customer Service
The Analytics Advantage: Using Data to Improve Customer Satisfaction
Two Sides of an AI Coin: The Upsides and Downsides of Automation in a Call Center
Scorebuddy Masterclass: Elevating QA With Integrations
5 Trends that will shape the future of CX
Looking to 2023: Bigger QA, Better Service, Brighter Agents
Scorebuddy Masterclass: Employee Appraisal
How to Unlock the Power of Learning within Your Organization
Scorebuddy Masterclass: Analytics & Reporting
5 Tips for Coaching Employees to Improve Performance
How to Build the Ultimate Scorebuddy Scorecard
New Agent
Dashboard Deep-Dive
Quality Scoring - Empowering the Contact Center Manager & the C-Suite
Featured Pages
Text Analytics for Call Centers: A Rich Source of Insight into your Customers
GUIDE: How to Improve Call Center Customer Experience and Service
Landing Pages
AI Call Center Quality Assurance
GenAI Auto Scoring
