Close to 10 years ago, Derek Corcoran was busy running a SaaS (Software as a Service) company, Sentient Solutions, when one of their call center clients came to them with a challenge:
Working closely with the client Derek and the development team set out to create a user-friendly, cloud-based quality assessment solution specifically for contact centers.
The client loved it. Scorebuddy was born.
10 years later and Scorebuddy is the original and leading Quality Management platform provider with customers all over the world. Scorebuddy provides solutions to industries such as outsourcing, healthcare, insurance, finance, security, technology, housing, cosmetics, gaming, retail and energy.
We pride ourselves on our support and responsiveness and this is reflected in the awards and reviews we receive. We pay close attention to how Scorebuddy evolves and changes to meet changing needs by adding customer requests into our road map.
Our close knit team combine design flare and technical skills to constantly review, improve and evolve Scorebuddy, taking innovative concepts and joining them to client inspired feature requests delivering enhanced value to all our clients.
We have a colourful cast of characters collaborating to deliver a product designed to enhance the work lives of Scorebuddy users. We hope our ‘Bon Vivant’ is reflected in the user experience and conversations with our clients.