AI-Powered. Agent-Engaged. Results-Driven.
Automate routine QA tasks, empower your human QA evaluators with GenAI insights, dramatically increase conversation audit coverage and improve agent engagement.
Watch this explainer to learn why we need AI for QA, how Scorebuddy’s GenAI Auto Scoring works, and why it’s not a replacement for human evaluators.
Expand your QA program without new hires. Use AI‑powered auto scoring to reduce repetitive evaluations, AI Assist to reduce human evaluation times and automated workflows to assign targeted lists, freeing up valuable QA resources.
Boost employee retention and engagement with personalized agent dashboards, immediate feedback, and tailored coaching plans.
Use AI powered conversation analytics to enhance your QA data to highlight trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports across the business to inform stakeholders and management.
Scorebuddy has helped us with our problems in a range of different ways. I know it's got so much functionality on the platform, but the key things that I've found it beneficial for are being able to set up scorecards and manage the weighting. Actually going through and teaching other people how to score has been really straightforward. And any issues we've ever faced, I've been able to get hold of someone really quickly and they've always been able to help answer any questions that we've had.
Follow the latest developments in contact center QA. Get actionable insights on how to improve your call center operations. Learn more about Scorebuddy’s features.