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Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

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Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

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Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

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The Original and Leading Quality Management Platform Provider

Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service.

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Trusted by the Best

Scorebuddy delivers measurable, positive change to contact centers worldwide.
tiktok
costco
sse
oxfam
three
allianz
capital_one
boohoo
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From Our Customers

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Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.

Ron Tiesler

Executive Director
BenefitMail

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • Customer Service Evaluation: 11 Metrics to Monitor

    A successful contact center requires constant evaluation to ensure that all agents are working to the best of their abilities—and delivering the best experience for the customer....

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  • Why Your Contact Center Might Lack Customer Service and 7 Ways to Fix It

    Excellent customer service has always been a key component of any successful contact center and, with customer expectations continuing to grow, this is truer than ever before. Bad...

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  • All You Need to Know About the AHT in Call Centers

    In the first step, call center leaders who want to elevate their unit's performance often go for call handling time. Average handling time is an essential KPI to evaluate how well...

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