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Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.
Allowing you to make decisions about where to focus your quality management resources
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Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.
QA is an invaluable source of feedback—if something isn’t working, this information needs to be shared immediately. Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.
Business Assurance Manager
Permanent TSB