Transform Your Contact Center QA Software with GenAI Automation

AI-Powered. Agent-Engaged. Results-Driven.

Automate routine QA tasks, empower your human QA evaluators with GenAI insights, dramatically increase conversation audit coverage and improve agent engagement.

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How We Augment QA With AI

Watch this explainer to learn why we need AI for QA, how Scorebuddy’s GenAI Auto Scoring works, and why it’s not a replacement for human evaluators.

Trusted by Industry Leaders

Proven ROI across 300+ contact centers worldwide

60%+

Reduction in manual QA

70%+

Increase in QA coverage

3-7%

Increase in CSAT within 6 months

#1 Contact Center Quality
Assurance Solution on G2

Find Out Why

AutomateQA to increase coverage and reduce cost to score

Expand your QA program without new hires. Use AI‑powered auto scoring to reduce repetitive evaluations, AI Assist to reduce human evaluation times and automated workflows to assign targeted lists, freeing up valuable QA resources.

Autoscore agent or chat bot conversations across multiple channels
Analyze 100% of conversations effortlessly
Reduce human evaluation times with AI assistance
Implement automated workflows for increased efficiency

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Engage your agents with personalized dashboards & coaching

Boost employee retention and engagement with personalized agent dashboards, immediate feedback, and tailored coaching plans.

Use AI to analyze every interaction and identify skill gaps
Deliver targeted coaching based supported by your QA data software
Deliver agent courseware with a fully featured, integrated learning management system

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Expose invaluable insights with advanced AI Analytics

Use AI powered conversation analytics to enhance your QA data to highlight trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports across the business to inform stakeholders and management.

Find reasons to call and sentiment in your conversations
Create your own dashboards in minutes
Explore your QA data with embedded business intelligence

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From Our Customers

Scorebuddy QA is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations. I am grateful to the dedicated team behind Scorebuddy who provides exceptional support, making a significant impact on Tide's experience by attending to us swiftly with a great sense of responsibility.

Read our customer case studies

Silvana Vasileva Quality Assurance Team Lead, Tide

Insights

Follow the latest developments in contact center QA software. Get actionable insights on how to improve your call center operations. Learn more about Scorebuddy’s industry-leading customer service intelligence features.

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