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Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

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Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

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Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

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The Original and Leading Quality Management Platform Provider

Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service.

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Trusted by the Best

Scorebuddy delivers measurable, positive change to contact centers worldwide.
tiktok
costco
sse
oxfam
three
allianz
capital_one
boohoo
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From Our Customers

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Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.

Ron Tiesler

Executive Director
BenefitMail

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
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    Digging through analytics in the era of big data goes a long way for every business. It has never been easier to find out everything managers would ever want to know about the...

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    Time to Resolution is an essential metric in call centers that measure the average time between creating the customer interaction and when labeling that interaction Resolved. This...

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