Elevate Your Contact Center QA with GenAI Automation

AI-Powered. Agent-Engaged. Results-Driven.

Automate routine QA tasks, empower your human QA evaluators with GenAI insights, dramatically increase conversation audit coverage and improve agent engagement.

How We Augment QA With AI

Watch this explainer to learn why we need AI for QA, how Scorebuddy’s GenAI Auto Scoring works, and why it’s not a replacement for human evaluators.

Trusted by Industry Leaders

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#1 Contact Center Quality
Assurance Solution on G2

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  • G2 | Top 50 | EMEA Companies | BST SOFTWARE AWARDS 2024
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  • ContactCenterQualityAssurance_Leader_Leader (6)
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Automate QA to increase coverage and reduce cost to score

Expand your QA program without new hires. Use AI‑powered auto scoring to reduce repetitive evaluations, AI Assist to reduce human evaluation times and automated workflows to assign targeted lists, freeing up valuable QA resources.

  • Autoscore agent or chat bot conversations across multiple channels
  • Analyze 100% of conversations effortlessly
  • Reduce human evaluation times with AI assistance
  • Implement automated workflows for increased efficiency
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Engage your agents with personalized dashboards & coaching

Boost employee retention and engagement with personalized agent dashboards, immediate feedback, and tailored coaching plans.

  • Use AI to analyze every interaction and identify skill gaps
  • Deliver targeted coaching based supported by your QA data
  • Deliver agent courseware with a fully featured, integrated learning management system
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Expose invaluable insights with advanced AI Analytics

Use AI powered conversation analytics to enhance your QA data to highlight trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports across the business to inform stakeholders and management.

  • Find reasons to call and sentiment in your conversations
  • Create your own dashboards in minutes
  • Explore your QA data with embedded business intelligence
Chandni Sahni

From Our Customers

Scorebuddy has helped us with our problems in a range of different ways. I know it's got so much functionality on the platform, but the key things that I've found it beneficial for are being able to set up scorecards and manage the weighting. Actually going through and teaching other people how to score has been really straightforward. And any issues we've ever faced, I've been able to get hold of someone really quickly and they've always been able to help answer any questions that we've had.

Chandni Sahni Training and Quality Assurance Manager, British Red Cross

Insights

Follow the latest developments in contact center QA. Get actionable insights on how to improve your call center operations. Learn more about Scorebuddy’s features.