A single platform that combines quality management, coaching and learning and advanced AI Analytics.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
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Do you know how satisfied your customers are with the call center experience regarding a problem or inquiry? Studies show that customer complaints, poor morale, and low pay are...
Digging through analytics in the era of big data goes a long way for every business. It has never been easier to find out everything managers would ever want to know about the...
Time to Resolution is an essential metric in call centers that measure the average time between creating the customer interaction and when labeling that interaction Resolved. This...