100% QA coverage. Half the cost. Human-in-the-loop.
Use configurable AI to auto-score 100% of conversations, speed up QA workflows, and surface insights. Drive cost-efficiency, engage agents, and deliver loyalty-building CX every time.
Watch to find out why AI is a must-have for call center QA, how Scorebuddy’s GenAI Auto Scoring is different, and what our AI does to empower your human agents.
Automate QA for 100% coverage and reduced cost to score
Expand your QA program without new hires. Use AI‑powered auto scoring to remove the need for repetitive evaluations, AI Assist to reduce human evaluation times, and automated workflows to assign targeted lists, freeing up valuable QA resources.
Auto-score human and AI agents across multiple channels
Automatically analyze 100% of customer conversations
Reduce human evaluation times with AI assistance
Use automated workflows to scale—whether it’s <50 agents or 5,000+
Engage agents at scale with personalized dashboards & coaching
Boost employee retention and engagement with personalized agent dashboards, immediate feedback, and tailored coaching plans. Speed up the QA feedback loop with AI-accelerated workflows and build trust by allowing employees to review, query, and dispute AI scores.
Use AI to analyze every interaction and identify skill gaps
Provide targeted coaching supported by your QA data
Deliver training courses with a fully featured, integrated learning management system
Full AI transparency so agents can trust and learn from every evaluation
Expose invaluable insights with advanced AI Analytics
Use AI powered conversation analytics to enhance your QA data, highlighting trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports with stakeholders and management across the business.
Analyze customer sentiment and find reasons to call with AI analytics
Create your own personalized dashboards in minutes
Get more value from your QA data with embedded business intelligence
ISO27001 certified for enterprise-ready security and compliance
One Platform for Total Call Center Performance Management
GenAI Auto Scoring
Automatically evaluate up to 100% of conversations.
Customizable Scorecards
Build fully custom scorecards with total flexibility.
Automated Workflows
Speed up QA and reduce evaluation times.
Integrated Coaching
Deliver targeted coaching based on QA data.
Built-In LMS
Train agents faster with a fully integrated LMS.
Personalized Dashboards
Boost engagement with personal dashboards.
Embedded AI
Automate manual tasks to drive efficiency.
Business Intelligence
Make data accessible and cut reporting time.
Compliance & Security
Protect your business with enterprise-grade security.
Easy Integrations
Seamlessly integrate with your tech stack.
From Our Customers
Scorebuddy QA is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations. I am grateful to the dedicated team behind Scorebuddy who provides exceptional support, making a significant impact on Tide's experience by attending to us swiftly with a great sense of responsibility.
Get instant access to free call center resources. Streamline your quality assurance with a scorecard template, mitigate risk with a compliance checklist, engage agents with a targeted coaching plan, and more.
