A single platform that combines quality management, coaching and learning and advanced AI Analytics.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
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Call centers need to invest in innovative, automated technologies to keep them competitive and responsive to customer expectations. The more advanced processes used in a call...
Customers are the lifeblood of any successful company. The stronger the public image and reputation of a brand or company are, the more delighted customers are their products and...
If you are looking to improve the customer service standards in your call center, there are a few key things to consider. First, you need to understand how well your agents are...