Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.
Orla Murphy, Business Assurance Manager, Permanent TSB
Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its scorecards & analytics, enabling me to manage, coach, and improve my team.
Leonie Cooper, Client Resolution Manager, Sanlam
Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board.
Roni Reid, Quality Assurance Officer, Moneyboat