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    What is Customer Service Management? 8 Examples + Best Practices

    Customer expectations are higher than ever, and anything less than exceptional service is going to cost you. Every year, businesses lose over $3.7 trillion in revenue due to bad...
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    How to Start a Virtual Call Center | C-Suite Guide

    The numbers speak for themselves: since the pandemic, the percentage of paid remote work days went...
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    The Fundamentals of Contact Center AI Software + 9 Examples

    Running a contact center hasn’t ever been easy, but it’s become increasingly difficult in recent...
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    11 Practical Ways to Improve Customer Satisfaction with AI

    Artificial intelligence (AI) has revolutionized call centers, in no small part thanks to generative...
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    Why Private LLMs Are Better for AI Customer Service

    There’s been a massive shift in how we do business, thanks to AI customer service. The addition of...
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    AI Customer Experience: 5 Pitfalls to Watch Out For

    We’ve approached the peak of Gartner’s Hype Cycle for AI. It doesn’t matter where you look—AI is...
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    Scorebuddy Launches New QA Automation Tool: GenAI Auto Scoring

    How would you like a scalable team of AI evaluators at your disposal?Scorebuddy is launching a new...
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    The Best Cold Calling Scripts for Call Centers: 14 Examples

    Call centers have evolved in the last few decades. With the addition of the internet, social media,...
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    What Is a Virtual Call Center? How It Works + 8 Big Benefits

    The explosion of virtual call centers isn’t just a lingering result of the pandemic. There’s been a...
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    What is Mean Opinion Score? How to Boost Call Center MOS

    While phones nowadays seem to be used for everything but calls, they remain a popular choice for...
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