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    Scorebuddy Launches New QA Automation Tool: GenAI Auto Scoring

    How would you like a scalable team of AI evaluators at your disposal?Scorebuddy is launching a new AI solution, building on our existing artificial intelligence offering,...
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    The Best Cold Calling Scripts for Call Centers: 14 Examples

    Call centers have evolved in the last few decades. With the addition of the internet, social media,...
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    What Is a Virtual Call Center? How It Works + 8 Big Benefits

    The explosion of virtual call centers isn’t just a lingering result of the pandemic. There’s been a...
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    What is Mean Opinion Score? How to Boost Call Center MOS

    While phones nowadays seem to be used for everything but calls, they remain a popular choice for...
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    What is Workforce Engagement Management (WEM)? + How To

    High agent turnover is all too common within the call center industry, and it’s a clear sign that...
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    What Is the Voice of the Customer (VoC)? And Why It's Important

    Your customers are an essential part of your business, which means their experience when...
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    The Big Guide to Call Center Knowledge Process Outsourcing

    Managing call center operations today has become more challenging amid economic constraints and...
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    Call Center Reporting Best Practices + 9 Ways to Do It Better

    Reporting is key to understanding your contact center. It helps QA teams measure performance across...
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    What is Call Center Screen Recording? + 5 Big Benefits

    Call centers have moved far beyond just phone calls, despite the name. Modern consumers stay...
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    Call Center Quality Assurance Automation: How Does It Work?

    Ensuring high quality service is essential, especially as customer needs become even greater. 93%...
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