For QA teams, Black Friday has already begun. If you’re not preparing now, your customers will let you know about it in November.
Sending your support team into the busiest period of the year without a rock-solid plan can only lead to customer churn.
In this webinar, we’ll be sharing tried-and-tested QA tactics to help you meet those volume surges, deliver smarter coaching, and drive CX improvements (even when traffic spikes 3x).
Book your spot for the live webinar now. 👉
Join our speakers, Sandrea Morgan (Head of Customer Support, Adanola) and Derek Corcoran (Founder & CEO, Scorebuddy), as they share their battle-tested tactics from Black Fridays past and show you exactly how to leverage QA data for better customer experience.
We’ll be exploring:
How to turn last year’s QA data into this year’s CX plan
When to start hiring for peak season (and what skills to look for)
Ways to prioritize coaching before, during, and after Black Friday
How to identify the biggest customer friction points
The best approach for cross-functional collaboration
Steps you can take right now to get your support team ready ASAP
Join our peak-season prep session and get proven strategies to beat customer churn, keep CSAT high, and get agents performing at their best when volumes skyrocket.
