Quiz: Will Your Support Team Survive Black Friday?

Are you ready for Black Friday? Take this quick 2-minute quiz and find out.

When Black Friday rolls around and interaction volumes go through the roof, manual QA simply can’t keep up.

• Tiny sample sizes make it impossible to find truly useful insights
• The QA-to-coaching feedback loop grinds to a halt
• Agent and customer experience suffers

Basically, everyone is overwhelmed and nobody is happy. Managers panic, agents burn out, and customers churn.

Is your QA team ready for the pressure? Or will your CX collapse under the strain?

This 2-minute quiz will tell you exactly where you stand before November.

Maybe you’re fully prepped and ready to tackle any number of interactions with a robust, scalable AI-powered quality assurance function.

Or (but we hope not) your team struggles with even normal weekly volumes, limited by out-of-date quality assurance software and a slow, manual process.

How do you know? Take the quiz:

• 6 questions to answer
• 2 minutes to complete
• 1 result (plus next steps)

You’ll find out not just where you are now, but what you need to do next to get ready for peak season.

Find out whether or not your support team will survive Black Friday. Take the quiz now. 👉