Gap Analysis for Individual Training in the Call Center
Blogs > Gap Analysis for Individual Training in the Call Center
Subscribe to the Blog
Share on Social
A call center is a dynamic organization - always growing, always improving - for the benefit of the brand. The people who take on this important work should be trained - and recognized - to further the organization. Gap analysis employed by managers is the best route for call center agents to improve their own performance and, ultimately, grow the business.