Dublin, Ireland – July 7, 2025 – Scorebuddy, a longstanding G2 leader in contact center quality assurance (QA), has appointed Claire O’Rourke as Chief Revenue Officer (CRO).
With over 20 years of experience in global sales leadership, Claire will drive Scorebuddy’s revenue growth strategy and further establish the company as the leading contact center QA specialist for enterprises.
Her appointment comes at a key moment in the Scorebuddy journey. On the back of a €5 million investment from Foresight Group in 2024, Scorebuddy is currently in the process of executing an ambitious growth plan.
This includes expansion into new global markets, the strengthening of its partner ecosystem with the likes of Intercom, Genesys, and Amazon Connect, and the rapid deployment of innovative AI-powered contact center tools like GenAI Auto Scoring, AI Assist, AI Translation & Transcription.
Claire comes to Scorebuddy with a proven track record of delivering record-breaking revenue and building high-performing sales teams across EMEA, APAC, and the Americas. In past roles at the likes of Microsoft, Indeed, and Sprout Social, she has overseen all growth stages, from 10-person startups to post-IPO companies, making her an ideal leader to scale revenue numbers and achieve Scorebuddy’s ambitious growth objectives.
“Claire’s track record speaks for itself. She’s the kind of proven sales leader we need at this stage in the Scorebuddy journey, having overseen record-breaking revenue numbers at some really notable organizations. And her people-first mindset fits the culture here at Scorebuddy perfectly. I’m delighted to welcome Claire to the team and excited about the next steps.” - Derek Corcoran (CEO & Founder, Scorebuddy)
Throughout her career to date, Claire has always demonstrated a commitment to talent development, inclusive leadership, and operational excellence. Her focus on building a workplace culture where future sales leaders are empowered to grow and achieve their goals matches the Scorebuddy ethos.
Her appointment reflects Scorebuddy’s own commitment to these values—consistent performance, a culture of growth, and the pursuit of product innovation to support the diverse needs of an expanding customer base.
“It’s a really exciting time to join Scorebuddy. You can feel the collective energy within the team—they really believe in the product and care about the customer. The global contact center market is growing fast and with Scorebuddy’s innovative approach to AI, we’re in a position to really embrace this transformative time. I can’t wait to start working with the team and our customers around the globe.” - Claire O’Rourke (Chief Revenue Officer, Scorebuddy)
This addition to the leadership team will enable Scorebuddy to further provide measurable value to customers through AI innovation, QA automation, and CX insights.
Scorebuddy is a leading contact center quality assurance platform powered by embedded AI solutions. With 50,000+ users across 25 countries, Scorebuddy helps customer-facing organizations boost CX, engage agents, mitigate compliance risk, and analyze data to deliver valuable insights. Learn more at www.scorebuddyqa.com.