G2 Names Scorebuddy Call Center QA Leader Again

The Fall 2025 edition of the G2 Grid® Report has, once again, ranked Scorebuddy as a leader in contact center quality assurance.

This recognition marks 14 consecutive quarters and a total of 3+ years as a top-ranked call center QA software according to the industry's leading review platform.

We’ve secured 26 badges in a range of categories, as well as recognition as one of the best reviewed QA tools across enterprise, mid-market, and small business segments.

Derek Corcoran (Scorebuddy CEO & Founder) offered his thoughts on the company’s continuing recognition as a QA leader and what’s to come next:

“On the ground we’ve been hearing lots of positive sentiment about our new AI features and the efficiency gains they’re delivering for customers, so I’m delighted to see that reflected in the G2 reviews. It really validates the work the team has put in to keep the product ahead of the curve by continuously adding new tools and modules for the user base.”

“We’ve got new features coming soon that will help accelerate workflows and make the QA process more engaging for management, evaluators, and agents, and we’re excited to debut these solutions with real-world customers.”

“Special thanks to those of you who have left your feedback on G2, and I’d encourage anyone who hasn’t to share their honest thoughts so we can keep learning and delivering the features you want the most.”

See AI-powered QA in action: Take a 5-minute product tour.

26 badges across enterprise, mid-market, and more

In the Fall 2025 G2 Report we’ve added another 26 badges bringing our total over the past 3+ years to well over 200.

This quarter we’ve been awarded:

• Overall Leader in Contact Center Quality Assurance
• Enterprise High Performer
• Mid-Market Leader
• Small Business Leader
• Momentum Leader
• And more
  

And on top of those listed above, we’ve been recognized as top performers in the Americas, Europe, the United Kingdom, and Asia.
Oh, and if you missed it earlier in the year, Scorbuddy was named as one of G2’s top 50 customer service solutions.

That’s not just QA tools, that’s top 50 overall customer service platforms in the world.

Why more than 500 customers give Scorebuddy 5 stars

G2 rankings are determined by customer feedback and market presence, but it’s that first one we really care about—what do the end users of the product have to say about us? Well, let’s hear from a few.

• “What I like best about Scorebuddy is its ability to make quality monitoring structured and transparent through customizable scorecards and detailed reporting. The platform is easy to use, even for first-time users, and allows managers to deliver targeted feedback that helps agents improve quickly. The dashboards provide clear visibility into performance trends, which makes coaching more focused and impactful. Overall, it simplifies what used to be a manual, time-consuming process and helps maintain consistent service quality.” - Mohit Rohra, Executive, Etraveli Group
• “I really like the way the website is set up, with the most accessible tabs placed at the top, just one click away. We use Scorebuddy daily to score our Customer Service Specialists, and the software is incredibly intuitive. It gives our company full visibility into the reports, making it easier to identify areas for quality improvement. The streamlined design and easy navigation truly enhance our overall experience.” - Suganya Selvamani, Quality Assurance Analyst, Wipro
  
• “I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identify gaps in knowledge to inform additional training sessions.” - Sophia Sharp, Risk and Safer Gambling Team Manager, Flutter Entertainment Plc 
  

Want to see more reviews? Visit our G2 page.

Try AI-powered contact center QA now

• Cut QA costs by automatically scoring up to 100% of conversations with AI
• Boost agent retention with targeted coaching, personalized dashboards, and more
• Find CX insights faster with custom reporting and integrated business intelligence