G2 Recognizes Scorebuddy as Enterprise Call Center QA Leader

Scorebuddy is a leader in contact center quality assurance for enterprise organizations—that’s the news from the latest G2 Grid® Report.

In addition to its enterprise status, this new edition lists Scorebuddy as an overall leader in call center QA for the 13th consecutive quarter, marking 3+ years as one of the best-reviewed QA solutions on the market.

In this edition of the G2 report, we’ve secured 26 badges across key categories like ease of usability, quality of customer support, and more. That’s not to mention recognition for different market segments like enterprise, mid-market, and small business.

Following the news, Derek Corcoran (Scorebuddy CEO & Founder), shared his thoughts on the company’s enterprise leadership, the importance of G2, and future product plans:

“Customer feedback is critical to the Scorebuddy mission and G2 is one of the most valuable platforms for providing user insights. I’m delighted to retain the QA Leader status we’ve held for 3 consecutive years now—and the recognition as an enterprise leader is particularly meaningful. We’ve seen from our own customer base that larger organizations stand to gain a huge amount from AI-powered QA in terms of consistency, efficiency, and scalability.”

“We’re always taking new steps to make Scorebuddy the best enterprise QA solution. Our recent investment from Foresight Group has enabled us to accelerate our AI roadmap, and we’ve also strengthened our enterprise-grade credentials with ISO certification from a UKAS-accredited auditor in recent weeks.”

“I’d like to offer my sincere thanks to those who have already shared their feedback on G2, and encourage those who have yet to do so, to leave a review. It really does help guide our product direction so we can meet your needs as quickly and effectively as possible.”

26 badges for QA, enterprise, and more

Over the past 3+ years of quarterly G2 reports, Scorebuddy has received over 200 badges. Summer 2025 has added to this tally, with another 26 badges including:

• Overall Leader in Contact Center QA

• Enterprise Leader

• Mid-Market Leader

• Small Business Leader

• Momentum Leader

That’s just a quick selection of the awards, but we’ve also been acknowledged for our performance in other key areas like customer relationships, implementation, usability, and more.

And, in case you missed the big news earlier in the year, Scorebuddy was recently listed as one of the top 50 customer service solutions in the world.

Why 500+ customers have given Scorebuddy a 5-star review

Several factors influence G2’s ranking system, but the most significant one is customer feedback. What do the day-to-day users actually think about the software? The recognition and badges are nice, but the real value of a platform like G2 is the ability to dive into the reviews and see what our customers are saying.

We’ve put together a few quotes from our G2 reviews below, so you can get a quick snapshot of why our customers rate Scorebuddy so highly. (Or scroll down past the quotes for a link to our G2 profile and access to every user review).

• “Very user friendly platform especially when it comes to the visibility and easy access to the data. There are no downsides to Scorebuddy.” - Naida I, Business Support Manager, Enterprise
• “I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identify gaps in knowledge to inform additional training sessions.” - Sophia S, Risk and Safer Gambling Team Manager, Enterprise
• “Scorebuddy is a great tool for quality reviews, as it is very user friendly, well organized, has very good reports and provides insightful analytics. Everyone in our organization is satisfied with it, including reviewers, managers and agents. Previously we were using a different tool and implementing Scorebuddy was definitely a game changer.” - Gambling & Casinos Customer, Mid-Market
• “Scorebuddy is a great way to get my advisors scored accurately on their calls and it provides a lot of great insight to help them grow and improve!” - Dr. Jordan H, Director of Operations, Financial Aid Processing, Mid-Market

Want to see reviews in your industry? Go to our G2 page.

See for yourself: Get a self-guided Scorebuddy demo

Reading reviews is useful, of course, but you need to get hands-on with a piece of software to see if it’s really a good fit.

Lucky for you—we’ve got an interactive, self-guided demo you can try. See how Scorebuddy can:

• Automate manual QA tasks and get you to 100% coverage with GenAI
• Drive agent engagement with targeted coaching, personalized dashboards, and more
• Bring hidden insights to your attention with AI conversation intelligence and reporting

Start your Scorebuddy tour now. You can walk through it at your own pace, dip in and out whenever you like, and share with the rest of your team.