Dublin, Ireland, December 3, 2025 – Scorebuddy, the AI-powered contact center quality assurance platform, has been named a Leader in Contact Center Quality Assurance in the Winter 2026 edition of the G2 Grid® Report.
The report recognizes software providers based on verified customer reviews and market presence, making Leader status a strong indicator of customer satisfaction and real-world value.
With this Winter 2026 edition, Scorebuddy has now been recognized as a G2 Leader in Contact Center Quality Assurance for more than 3 years running, reflecting how organizations of all sizes, from fast-growing teams to large enterprises and BPOs, use the platform to modernize QA programs and connect quality performance to business outcomes.
Derek Corcoran, Scorebuddy’s CEO and Founder, shared his thoughts on the news:
“Being named a Leader in G2’s Winter 2026 Grid Report means a great deal to us, because it comes directly from Scorebuddy’s day-to-day users. Contact centers are under constant pressure to improve customer experience and efficiency at the same time. Our mission is to give them AI-powered QA that is accurate, scalable, and governed, so they can safely automate more of the heavy lifting while keeping human judgment at the core of their quality programs.”
“This recognition from G2 validates our focus on AI Auto Scoring, integrated coaching tools, and conversation analytics. Customers are using Scorebuddy to move quality from a cost center to a genuine growth driver, with clearer visibility into what is happening in their conversations and faster feedback loops for their teams. We are grateful to every customer who has taken the time to share their feedback, and we are committed to continuing to innovate alongside them.”
QA 50x more conversations: Book a demo of Scorebuddy’s AI-QA today.
In the Winter 2026 G2 Grid® Report, Scorebuddy’s Leader position is complemented by 24 G2 badges across contact center and customer service categories.
These badges showcase Scorebuddy’s strong performance across enterprise, mid-market, and small business segments. Some of the key badges include:
Overall Contact Center Quality Assurance Leader
Enterprise High Performer
Mid-Market Leader
Small Business Leader
Momentum Leader
Scorebuddy also received recognition for positive customer feedback in the Americas, Europe, and Asia.
Scorebuddy’s G2 Leader status is driven by real-world feedback from QA, CX, and operations teams who use the platform every day. Here’s what some of those users have to say:
“The best thing I like about Scorebuddy is that it uses AI powered scoring to ensure every conversation get covered without the need of any manual process. Also, it is very easy to use and has a very good beginner friendly UI.” – Telecommunications Customer
“One of the things I like most about Scorebuddy is how user-friendly it is. The interface is clean, and it doesn’t take long to figure things out—even for new team members. The ability to customize scorecards based on different criteria is incredibly helpful, especially for managing multiple teams. It really helps us maintain consistency in our QA process while giving us room to adapt things as we grow.” - Sourav Yadav, Quality Assurance Analyst, Tide
“Scorebuddy is solving the problem of inconsistent and time-consuming quality monitoring in customer support by providing a centralized and structured platform for evaluations. Instead of relying on spreadsheets or manual tracking, it allows managers to create customizable scorecards, capture performance data, and share feedback in one place.” - Mohit Rohra, Executive, Etraveli Group
Want to read more? See every G2 review here.
If you want to move beyond limited manual sampling and see what’s really happening in your customer conversations, Scorebuddy’s AI-QA platform can help you:
See how you can turn every conversation into CX intelligence: book a Scorebuddy AI demo today.
Scorebuddy is an AI-powered contact center quality assurance platform that empowers organizations to QA up to 100 percent of conversations and get full visibility into the customer experience.
Built for modern QA teams, Scorebuddy combines AI Auto Scoring, integrated coaching tools, and conversation analytics to move quality from a cost center to a growth driver.
Trusted by over 300 contact centers worldwide and recognized as a G2 Leader for three consecutive years, Scorebuddy delivers accurate, scalable, and configurable QA with strong governance and enterprise-grade security.
Learn more at www.scorebuddyqa.com.