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Scorebuddy Integration with HelpShift

Connect your HelpShift instance to Scorebuddy QA to create targeted lists and assign them to evaluators for scoring. 

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HelpShift QA intergarion

Key Benefits

  • Fully integrated with HelpShift
  • Create targeted lists for evaluation and assign to evaluators for scoring
  • View interaction details side by side with a scorecard – all on one screen
  • Results are presented to agents through engaging personal dashboards

Product Features

  • Seamless integration
  • Automated workflows
  • Scheduled interaction lists for scoring
  • Assign lists to evaluators
  • Side by side scoring
  • User mapping

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