Scorebuddy Integration with Kustomer

Connect your Kustomer instance to Scorebuddy QA to create targeted lists for evaluation and assign them to evaluators for scoring. 

Kustomer landing page-1
Kustoner Screengrab

Key Benefits

  • Fully integrated with Kustomer
  • Create targeted lists for evaluation and
    assign to evaluators for scoring
  • View calls, chat and email interaction
    details side by side with a scorecard –
    all on one screen
  • Results are presented to agents through
    engaging personal dashboards

Product Features

  • Seamless integration
  • Automated workflows
  • Scheduled interaction lists for scoring
  • Assign lists to evaluators
  • Side by side scoring
  • User mapping

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