Dublin, Ireland – July 4th, 2025 – Scorebuddy, a leader in AI-powered contact center quality assurance (QA), has announced two major security milestones in the company’s history: certification to the ISO/IEC 27001:2022 information-security standard and the launch of its new Trust Centre.
As the deployment of AI across customer service and contact center functions continues at a rapid pace, it’s clear that security and compliance have never been more essential. Robust measures are necessary to ensure data privacy and security for both customers and businesses using AI in their operations.
With the achievement of these new security milestones, Scorebuddy is displaying its commitment to maintaining the highest standards of information security across every aspect of the platform and the organization.
The ISO 27001 certification, which was awarded following a comprehensive, multi-phase audit by DNV an independent certification body accredited by the United Kingdom Accreditation Service (UKAS) is official confirmation that every aspect of Scorebuddy’s platform and operations is managed under a formally documented, continuously improving Information Security Management System (ISMS).
UKAS does not directly accredit commercial organizations, rather it accredits the bodies that perform the ISO audits. By choosing a UKAS-accredited auditor, Scorebuddy has ensured that its ISO certification is globally recognised and adherent to the most stringent third-party assurance benchmarks.
To give customers and prospects transparent, self-serve access to its security posture, Scorebuddy has followed up its ISO certification with the launch of a dedicated Trust Centre. The portal provides:
Verification of current certifications (including ISO 27001)
Detailed documentation of security controls and data-protection practices
Regular updates on the evolution of Scorebuddy’s information-security programme
Derek Corcoran, Scorebuddy CEO & Founder, shared his thoughts on these achievements—and why security is more critical than ever:
“We’ve been embedding new GenAI features in Scorebuddy to help users automate and accelerate their QA process for greater insights and better CX. This AI deployment brings a lot of exciting opportunities, but we know that it also carries a level of risk—and security is paramount.”
“Our customers, and prospects, need to know that their data is safe and secure when they use Scorebuddy. ISO 27001 certification from a UKAS-accredited auditor marks a major milestone in this regard, and the launch of the Trust Centre will give users further transparency and accessibility when it comes to our security practices.”
With these major milestones, Scorebuddy is demonstrating its growing investment in enterprise-grade security and compliance measures, and proving the safety of AI-powered quality assurance for those in heavily regulated industries like finance, healthcare, and others.
You can access detailed information about Scorebuddy’s security measures and compliance practices by visiting the new Trust Centre.
Scorebuddy is a leading AI-powered contact center quality assurance platform. With over 50,000 users across 25 countries, Scorebuddy helps customer-facing teams improve CX, engage agents, mitigate compliance risk, and uncover valuable insights. Learn more at www.scorebuddyqa.com.