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download-Nov-29-2024-03-27-02-1268-PM

Scorebuddy & Intercom: Automation-Driven QA

Hello Intercom users.

Frustrated by the limited scalability and clunky workflows of Zendesk QA (formerly Klaus)?

Our Intercom integration is 100% reliable and built to scale, with automated QA workflows, unmatched scorecard flexibility, and integrated business intelligence. 

Build custom reports, create personalized dashboards, and manage complex organizational structures with ease.

Plus, new embedded AI features—analyze 100% of conversations, reduce evaluation times, and auto-score conversations with AI.

Want to automate your QA process? Let's talk.

Contact David Magee

Key Features

Customizable Scorecards
The most flexible scorecard builder on the market.
Personalized Dashboards
Custom dashboards to maximize engagement.
Automated Workflows
Speed up QA and reduce evaluation times.
Business Intelligence
Make data accessible and cut reporting time.
Learning Management System
Only QA tool with an integrated LMS.
Embedded AI
Automate manual tasks and boost efficiency.

Compare Scorebuddy with Zendesk QA (Klaus)

Scorebuddy
Zendesk QA
Scales to handle growing teams
Supports multi-divisional and multi-country organizational structures
Extensive options for scorecard customization
Automated QA evaluators' assignments & workflows
Personalized dashboards for each stakeholder 
Integrated business intelligence tool 
Embedded learning management system

Our Customers

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  • ContactCenterQualityAssurance_Leader_Small-Business_Leader (8)
David Magee headhsot

Contact David Magee 

Learn how Scorebuddy can support Intercom users with a rock-solid integration, embedded AI and unrivaled reporting functionality.

David Magee, Account Executive, Scorebuddy

G2 Customer Testimonials

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‘Scorebuddy – You will never look back!’ 

What do you like best about Scorebuddy? 

The system is highly user-friendly, and the Scorebuddy team is very knowledgeable and helpful. The design is fantastic – Scorebuddy continually looks at future improvements. I am one of the biggest fans of Scorebuddy since 2019.

Nellie Haden, Customer Experience Quality Lead

Nellie Haden, Customer Experience Quality Lead 

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‘A very easy to use tool for QA’ 

What do you like best about Scorebuddy?  

I love that it is very easy to customize and makes it very easy to adapt to our needs as a business. Previous tools we used were not even half this easy to use or gave us the level of detail we needed!

Maror Malul, Call Center Operations Manager

Maror Malul, Call Center Operations Manager

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Scorebuddy is the most amazing tool that I have ever used 

What do you like best about Scorebuddy?  

Data is always available in the easiest manner to be extracted. There are so many functions that are quick and easy to use and so many things that can be done using this tool.

Tatum Julie, Quality Assurance Specialist
Tatum Julie, Quality Assurance Specialist

FAQ

How will Scorebuddy's embedded AI features address the needs of Intercom users?

Not only are businesses facing a higher volume of interactions, they must also contend with rising customer expectations. To meet these demands and keep up with both the frequency of interactions, many will need to deploy AI and virtual agents. By embedding AI in the QA process, Intercom users can audit both human and virtual agents, while uncovering insights that drive quality CX, boost organizational efficiency, and reduce cost per interaction.

How does AI assistance reduce evaluation times?

Scorebuddy’s AI Assist tool summarizes and scores conversations on demand. You’ll be able to instantly view generated attributes for resolution, sentiment, empathy, and more, saving evaluators a ton of time when it comes to reviewing interactions.

How does auto-scoring work?

GenAI auto-scores selected questions, eliminating hours of manual work and supporting evaluators with an additional perspective on each interaction. You can tailor the AI auto-scoring to align with your specific QA requirements using assigned weightings and specified answer formats.

What types of insights can be uncovered via 100% conversation scanning?

With AI analyzing every single interaction, you can pinpoint the reasons behind customer calls, anticipate needs, and discover ways to improve both agent and customer experience. You’ll also be able to find and fix process flaws, and leverage your QA data to identify coaching opportunities.

Can you share any customer success stories?

Of course. You can access our full catalog of case studies here, including testimonials from technology, financial services, retail, BPO, and more.

Is Scorebuddy ISO 27001 certified?
Yes, Scorebuddy is fully ISO27001 certified. You can read full details of our security and data usage practices here.