Reducing Agent Attrition: Coaching & Feedback That Works
Agent turnover is one of the biggest hidden costs for contact centers.
In this webinar, our experts will explore how QA programs can play a vital role in improving retention through meaningful coaching, personalized feedback, and data-driven employee engagement.
What You'll Learn:
Proven constructive feedback frameworks that drive agent improvement
How to deliver real-time, high-impact feedback that motivates instead of demotivates
Building personalized coaching plans from QA data
Encouraging agent self-assessment and reflection to create ownership
Measuring the ROI of coaching on retention and performance
