Citizens Information Phone Service (CIPS) is a national helpline in Ireland dedicated to providing individuals with reliable, accessible, and comprehensive information and advice on a wide range of civil and social rights. Operated by highly trained staff, CIPS is recognized as a trusted resource for people seeking guidance on topics such as social welfare entitlements, employment rights, housing assistance, health services, immigration queries, and family and consumer rights.
The service is designed to be inclusive, ensuring that every caller receives clear, accurate, and actionable information tailored to their unique circumstances. Callers can expect confidential and supportive interactions, delivered with a focus on empowering users to make informed decisions about their personal or family situations.
In addition to responding to immediate queries, CIPS provides guidance on processes such as applying for government supports, understanding eligibility criteria for various benefits, and navigating the intricacies of public and private services. Its central role in the Irish information ecosystem is reinforced by a commitment to accuracy, up-to-date knowledge, and a customer-centric approach.
CIPS supports thousands of users annually, contributing to greater awareness of rights and entitlements across Ireland, and fostering a culture of informed citizenship. By leveraging technology and proactive engagement, CIPS continues to enhance accessibility and equity for all, regardless of background or experience.
