The past three years have forever changed the way customers interact with brands. And retail was one of the sectors impacted the most.
Retail businesses were forced to accelerate their digital transition and adjust their customer experience accordingly. After all, you couldn’t afford not to.
A recent Customer Contact Week Digital (CCW) report found that over 60% of customers would leave your company for a competitor after just one negative experience. The number rises to almost 80% after the second instance.
It has never been so important for retail businesses to get the CX right.
Our latest whitepaper, Future-Proof Your Contact Center for the Next Generation of Retail CX, details the steps your retail business can take to turn the newly emerged challenges into opportunities using digital innovation.
Download it now and learn how to: