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Online Webinar

Automating Your Contact Center: Practical Ways to Make AI Work

Online Webinar

The results are in - call center AI is a winner.

87% of contact center leaders say it has reduced effort for agents and lowered costs through improved efficiency. And customers are on board too - 80% believe bots & AI will improve their experiences.

It’s no longer a question of whether you will implement AI or not, it’s about how you’re going to do it.

Join Derek Corcoran (CEO & Founder, Scorebuddy) and Nerys Corfield (Contact Center Consultant, Injection Consulting), for an in-depth discussion on the benefits and challenges of AI for contact centers:

  • Leveraging AI to meet growing interaction volumes
  • Future trends and use cases as AI grows more sophisticated
  • The changing role of the agent
  • A look at our new GPT-powered solutions

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