2024 Update: How to Manage the Quality of Customer Care in Financial Services
Date: 24th April, 2024 Time: 8am PST | 11am EST | 4pm GMT
Evolving regulations, industry disruption, and now added responsibilities around vulnerable customers—financial services agents are already overloaded and new challenges keep emerging.
Join the conversation as we explore the complexities of QA and customer care—and show you how to:
Create a vulnerable customer framework
Ensure customer care as you expand your product offering
Adapt to industry disruption
Cut costs with a more efficient QA framework
Use AI to reduce the risk of human error (with product demo!)
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