Agent turnover remains a significant, often overlooked expense for contact centers. In this webinar, our specialists will discuss how effective Quality Assurance initiatives—rooted in targeted coaching, individualized feedback, and data-driven engagement—can meaningfully enhance agent retention.
What You’ll Learn
Effective frameworks for delivering actionable feedback that accelerates agent development
Strategies for providing timely, motivating feedback that supports performance growth
Designing personalized coaching plans powered by QA insights
Promoting agent self-assessment and ownership through reflective practices
Quantifying the impact of coaching on retention and performance
