From Zero to AI Hero: Building a Fully Automated QA Scoring Program
As quality assurance evolves, AI is unlocking new levels of efficiency, accuracy, and coverage. In this practical webinar, discover how to move from manual QA scoring to a fully automated, AI-powered program—without losing the human touch.
Watch the webinar recording to learn how to prepare your data and scorecards for automation, scale your QA with a proven step-by-step approach, and combine AI with human insight for reliable, full-coverage scoring. Perfect for QA, CX, and operations leaders ready to take the next step in automation.
What You’ll Learn: • How to prepare your scorecards and data for AI-powered automation • The crawl-walk-run approach to scaling AI scoring effectively • Best practices for blending AI automation with human oversight • How to measure impact and ensure your AI program drives business value
