Dublin, Ireland, February 18, 2026 – Scorebuddy, the AI-powered contact center quality assurance platform, today announced it has been named to G2’s 2026 Best Software Awards, earning recognition in both the Best Customer Service Software Products and Best EMEA Software Companies categories.
As the world’s largest and most trusted software marketplace, G2 reaches more than 100 million buyers annually. Its annual Best Software Awards rank the world’s top software companies and products based on authentic, timely reviews from real users.
This recognition reflects the voice of Scorebuddy’s customers: contact centres, CX leaders, and QA teams who rely on the platform to drive performance, coaching effectiveness, and measurable service improvements.
The inclusion in G2’s 2026 Best Software Awards underscores Scorebuddy’s mission to help customer service teams deliver consistent, high-quality experiences through smarter quality assurance, CX intelligence, and performance enablement.
“We are incredibly proud to be recognised in both the Best Customer Service Software Products and Best EMEA Software Companies categories,” said Derek Corcoran, Founder & CEO at Scorebuddy. “What makes this award especially meaningful is that it is based entirely on customer feedback. Our customers are at the centre of everything we build, and this recognition validates the impact our platform is having on customer service performance worldwide.”
“As buyers increasingly shift to AI-driven research to discover software solutions, being recommended in the ‘answer moment’ must be earned with credible proof,” said Godard Abel, co-founder and CEO at G2. “Our Best Software Awards are grounded in trusted data from authentic customer reviews. They not only give buyers an objective, reliable guide to the products that help teams do their best work, but they’re also the proof AI search platforms rely on when sourcing answers. Congratulations to this year’s winners, including Scorebuddy. Earning a spot on these lists signals real customer impact.”
G2’s 2026 Best Software Awards feature dozens of award lists, ranking software vendors and products using G2’s proprietary algorithm. The results are based on G2’s verified user reviews and publicly available market presence data. To be eligible for the Best Software Awards, a software company or product must have received at least 10 approved reviews during the 2025 calendar year. Scores reflect only data from reviews submitted during this evaluation period.
Scorebuddy is an AI-powered contact center quality assurance platform that empowers organizations to QA up to 100 percent of conversations and get full visibility into the customer experience.
Built for modern QA teams, Scorebuddy combines AI Auto Scoring, integrated coaching tools, and conversation analytics to move quality from a cost center to a growth driver.
Trusted by over 300 contact centers worldwide and recognized as a G2 Leader for three consecutive years, Scorebuddy delivers accurate, scalable, and configurable QA with strong governance and enterprise-grade security.
Learn more at www.scorebuddyqa.com.