What Contact Centres Are Really Doing with QA & AI Right Now
Date: 27th January 2026 Time: 8am PST | 11am EST | 4pm GMT
Based on fresh insights from the latest Call Centre Helper survey, this webinar reveals how contact centres are actually using AI in quality assurance today.
Join Derek Corcoran (Founder & CEO, Scorebuddy, Nerys Corfield (Consultant, Injection Consulting) and Xander Freeman (Dir Digital Content, Call Centre Helper) as they unpack the real shift from manual, spreadsheet-based QA to automated and real-time approaches. You’ll see how leading teams are using AI to drive better coaching, consistency and CX—plus the most common blockers still holding operations back.
What You'll Learn:
Proven constructive feedback frameworks that drive agent improvement
How to deliver real-time, high-impact feedback that motivates instead of demotivates
