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    How to Ensure Call Center PCI Compliance and Save Thousands

    In 2006, five major credit card companies established the Payment Card Industry Data Security Standard (PCI DSS) to protect consumers against fraud, identity theft, and other...
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    Scorebuddy BI: Unlocking the Strategic Value of QA Data

    A complete overview of your call center—what’s working and what isn’t—is essential to drive ongoing...
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    The Perks of Excellence: How Customer Obsession Drives Sales

    Putting customer obsession at the heart of your business is about more than just delivering an...
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    11 Mistakes to Avoid When Setting up Call Center Reporting

    Comprehensive reporting is essential to call center success. By transforming your unstructured data...
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    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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    Is Automation a Game Changer for Call Center QA Compliance?

    Compliance is a pressing concern for call centers worldwide, with 61 percent of companies now...
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    Scorebuddy Employee Q&A: Campaigns Manager Mariana

    Mariana Storto is our Campaign Manager here at Scorebuddy but, more importantly, she’s a dog...
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    Why Millennials Choose Chat over Traditional Customer Service

    Businesses that want to deliver an omnichannel experience require a laser focus on the customer....
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    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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