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    Call and Contact Center Cloud Solutions to Enhance Operations

    Projections suggest that the global cloud-based contact center market will grow to $54.7 billion by 2027. While a major overhaul of your call center infrastructure to implement...
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    FCA Consumer Duty: What You Need to Know to Get Ready

    Customer needs have always been a key priority for any successful financial services provider. With...
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    What is Call Center Workforce Management (WFM)?

    Workforce management (WFM) is all about implementing the strategies and procedures that put your...
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    How to Use Call Center Queuing for Better Customer Experience

    Nobody likes to be stuck in a queue. Unfortunately, it happens all too often in a high-volume call...
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    8 Out-Of-The-Box Customer Service Training Ideas

    An effective customer service team is an essential organizational component in pretty much every...
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    How to Use Call Center Analytics to Boost Sales

    Contact centers process huge amounts of data on a daily basis. Using analytics tools, you can make...
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    Shaping the Future of Contact Center QA with ChatGPT

    What is Scorebuddy Labs? Scorebuddy Labs is our innovation center, a team that experiments with...
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    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
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    What is Call Center Attrition Rate? Reduce Turnover + Boost Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden...
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