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    How To Improve Your Call Center Operations: 9 Steps

    With increasing call volumes, rising customer expectations, and ongoing attrition issues, balancing customer satisfaction and operational efficiency is no mean feat. Is call...
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    Hidden Gems: 10 Humble Call Center Metrics You Can’t Ignore

    In the modern contact center, you can track virtually every aspect of your operations, from agent...
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    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
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    Scorebuddy Coaching: The Next Big Step in Call Center QA

    Rising customer expectations, demanding performance targets, emerging new technology—working in a...
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    How Integrated Call Center Coaching Boosts Agent Engagement

    Swapping traditional coaching methods for integrated call center coaching brings a wide range of...
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    Call Center Outsourcing Costs and Benefits: Is It Worth It?

    Call center outsourcing is an increasingly popular way to deliver cost-effective customer support,...
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    Call Center Gamification: 7 Simple Tips to Boost Agent Engagement

    In the high-pressure call center industry, agent engagement is a persistent challenge. Reps are...
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    The 8 Best Ways to Use Call Center Sentiment Analysis

    Call center sentiment analysis is essential for fully understanding how your customers are feeling....
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    Why Quality Assurance Is Call Center C-Suite’s Secret Weapon

    We live in a data-centric world. From financial forecasts and interaction data to CRMs and WFM,...
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    Boost Call Center Agent Training with the Power of AI

    In 2022, the global AI market reached $136.55 billion. With such a rapid expansion of AI across...
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