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    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the past couple of weeks, we’ve been handing out daily QA wisdom on our social channels, covering everything from compliance to customer experience. Don’t worry if you weren’t following us (feel free to do so now), you haven’t missed out. We’ve put together one last stocking filler—a handy roundup of every post. So read on for 12 solutions to some of the most common—and most painful—QA challenges and get your year off to a flying start.

    Day 1: How to Improve First Call Resolution

    An overview of how to improve one of the most important metrics—first call resolution—and, with it, the quality of call center customer service.

    Read more here: First Call Resolution: What It Is and How Do You Measure It

    Day 2: How to Improve Call Center Sales Training

    Essential tips for driving revenue and boosting the bottom line with better call center sales training.

    Read more here: 10 Ways to Improve Call Center Sales Training

    Day 3: How to Ensure Your Call Center’s Compliance When Working Remotely

    A guide on managing call center compliance in the age of remote work.

    Read more here: Compliance in Pajama Bottoms: How to Keep Your Call Center Compliant When Working Remotely

    Day 4: How to Improve Your DSAT Score

    An insight into the CSAT’s evil twin—the DSAT score—and what can be done to improve it.

    Read more here: What is Your DSAT Score and How to Improve it

    Day 5: How to Calculate Customer Retention Rate

    Methods for calculating customer retention rate and ten ways to improve it.

    Read more here: How to Calculate Customer Retention Rate

    Day 6: How to Measure Emotional Intelligence in Call Center Agents

    Techniques to measure emotional intelligence in customer service agents.

    Read more here: How to Measure Emotional Intelligence in Customer Service Employees

    Day 7: How to Calculate the ROI of the Customer Experience

    A guide on how to calculate the ROI of investing in QA tools and customer experience.

    Read more here: How to Calculate the ROI of the Customer Experience

    Day 8: How to Improve ACW

    An in-depth understanding of after-call work and the best ways to improve it in a contact center environment.

    Read more here: What is ACW and How to Improve It

    Day 9: How to Ensure Compliance With HIPAA Rules

    The knowledge to guarantee compliance with HIPAA rules and avoid compliance issues in the call center.

    Read more here: 3 Call Center Compliance Pitfalls and How to Avoid Them

    Day 10: How to Reduce Repeat Calls

    The best ways to tackle a high repeat call rate and better help customers resolve their issues efficiently.

    Read more here: How to Reduce Repeat Calls Fast

    Day 11: How to Reduce ATH

    Essential tips on how to solve one of the most common consumer affairs complaints—average time on hold.

    Read more here: All About Consumer Affairs Complaint & How to Solve Them

    Day 12: How to Design an Effective Scorecard

    A foolproof guide to building an effective QA scorecard.

    Read more here: How to Design and Build an Effective QA Scorecard

    Accelerate Your QA in 2023

    Resolve to make 2023 your year for quality assurance—get in touch with Scorebuddy today and request a free 14-day trial.

    Talk to Scorebuddy

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