Dublin, Ireland, March 19, 2026 – Scorebuddy, the AI-powered QA and CX intelligence platform, has been named a Leader in the Spring 2026 G2 Grid® Report for Contact Center Quality Assurance.
Based on verified customer reviews and market presence, G2’s quarterly reports are a widely recognized benchmark for software buyers. Leader status reflects strong customer satisfaction and real-world value, making this latest recognition especially meaningful for teams looking to scale QA safely with accurate Auto QA and configurable AI scorecards.
With this latest report, Scorebuddy has now been recognized as a Leader in Contact Center Quality Assurance for more than 3 years running.
Derek Corcoran, CEO and Founder of Scorebuddy, said:
“Being named a Leader in G2’s Spring 2026 Grid Report means a great deal to us because it reflects the real-world success stories from teams who use Scorebuddy every day. We know that this recognition is grounded in real customer experience.
It’s especially encouraging to see further evidence that our human-in-the-loop approach to AI QA continues to resonate with our users. We have always believed that QA teams need more than just automation. They’re looking for accuracy, oversight, configurability, and insights that they can act on in a business context.
This Leader award tells me that we’re taking the direction customers want with our AI Auto Scoring, integrated coaching, and conversation analytics solutions. More importantly, it pushes us to keep working closely with our customers to build stronger QA programs and deliver better experiences for both agents and customers.”
26 badges across enterprise, mid-market, and more
In the Spring 2026 G2 reports, Scorebuddy earned 26 badges across a wide range of reports and segments, including:
Scorebuddy also earned recognition across a wide spread of regional reports, including Enterprise EMEA, Enterprise Europe, and Enterprise Americas, alongside broader recognition across the Americas, Europe, EMEA, the United Kingdom, India, Southeast Asia, Asia Pacific, and Asia.
This breadth shows that Scorebuddy is not only resonating with the overall market, but also delivering enterprise results across different regions and operating models.
And, in case you missed it, Scorebuddy was recently named one of the Top 50 Best Customer Service Products for 2026.
Scorebuddy’s G2 recognition is driven by feedback from QA, CX, and operations teams using the platform in real-world environments:
“What I like most about Scorebuddy is how user-friendly it is. It simplifies the QA process, makes evaluations clear, and allows teams to collaborate efficiently. It saves time while still giving detailed insights into performance” – Shanna Elaine T, Mid-Market Customer
“I like the overview dashboard in Scorebuddy because it shows all of the data you need in an instant. The trend chart that displays the trend of the scores is also very helpful. It makes life easier since you don't need to click on anything else just to see those data. Also, the initial setup was pretty straightforward and intuitive.” – Jeremiah S, Enterprise Customer
“What I like best about Scorebuddy is how it makes quality assurance simple, organized, and transparent. It helps teams clearly track performance, identify coaching opportunities, and provide structured feedback all in one place.” – Telecommunications Customer
Want to read more customer stories? See every G2 review here.
Contact centers are under constant pressure to improve efficiency, maintain quality, and deliver better customer experiences at scale. Scorebuddy helps teams meet that challenge by giving them a clearer view of what is happening in every interaction.
With Scorebuddy, you can:
Turn QA insights into targeted coaching and faster feedback loops
See our AI QA and CX intelligence solutions for yourself, book a demo now.